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March 2024 by naomi
Toni is wonderful. She is always customer friendly even when the store was under staffed or long lines. Amazing UPS team in Chester ❤️
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March 2024 by Stamp Tech
We got detailed care for how our package would be delivered and how to ensure its safe arrival.
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March 2024 by Suzanna Zervakis
Your employee, Toni is ALWAYS extremely friendly, helpful, knowledgeable and efficient!
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March 2024 by Leslie Gary
Toni was professional, kind and patient with me while I was on the phone with Verizon to get a BA #
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March 2024 by Prince George Church of Christ
Toni answered all of my questions with care. She was exceptionally helpful with my shipment and helped with questions I have for a possible mail box account.
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February 2024 by Rhalynn Blackburn
The staff are always pleasant, helpful, and knowledgeable.
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February 2024 by Nicole Smith
Toni is always amazing and welcoming! I love coming to this location!
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February 2024 by Brooklyn Mancipe Diaz
They were extremely quick with their workaround time.
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February 2024 by Ann Brown
I ship a lot of items and Toni is so friendly and awesome!
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February 2024 by KeBrina NeKole
If I could give a negative star I would. I used to love this store because they always assisted me to send my Solider, who is stationed in Ft. Wainwright in Alaska care packages. I paid 112.00 to send me Son his Christmas package and was very confident that he would receive it. But it was not deliverable at least that it what I was told by an employee. She was kind and told me she would get her manager to contact me considering a refund. After a week, I returned to the store and to my surprise, I encountered the nastiest "manager" ever. She stated we do not have refunds. She I asked why did the previous employee say to me that she would speak with you concerning my refund. But I did everything I did in the past and there was no problem not now it can't be delivered. I asked for her boss's contact info so I could speak with someone else. She said he does not speak with customers concerning refunds. It is a bigger issue for me because my son looks forward to his care packages because he is miles away serving our country so the less I try to do is make sure his packages are delivered. I used to depend on my local UPS store in Colonial Heights but I was not treated right.
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December 2023 by Sarah
I recently scheduled fingerprinting at the colonial heights location for a job that is time sensitive(lots of exams I need to be registered for) and unfortunately the machine was down. After multiple attempts and calls I asked the colonial heights worker about nearby locations and she gave me the times of closing and locations. I went to this location and was told I could not walk in I had to have an appointment after 5. Due to my work schedule I can not come before 5.I'm not sure if there was not a tech and that is why I was told no but there was multiple employees in the building and no customers. Confused since my paper says "missed appointments no problem walk ins welcome," I called the number on my paper to see if I could schedule an appointment at this location with my qr code since the qr code is generated already they told me no to just walk back in this location with the qr code that I didnt need an appointment. After that experience I decided I would much rather deal with colonial heights due to customer service. I walked in again to colonial heights as a walk in the next day and was given great service again.
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October 2023 by Tony Ellis
Toni is always so helpful and professional, I would recommend this store a 1000 times over?
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June 2023 by marlon montufar
Great place very fast, professional and helpful.All staff is very kind and nice specially Toni she's is amazing... everytime I go there she always has such great energy.
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April 2023 by Starlette Fleming
Toni is outstanding. Super.customer oriented. Very fast, knows how to get you in and out. Very personable. If I could rate her with 10 stars, I would!
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April 2023 by Michael Kimble
Toni and Lindsay are both very helpful! I am a regular customer and every time I come in, they know exactly what I need. Top notch customer service!
