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February 2024 by Simon Hu
It was good. Everyone’s nice. Mail was mailed. I don’t know how people go more out of the way to 1 star the post office…
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January 2024 by Nisi Grace
Friendly and helpful representatives, albeit slow service. But at least nice people makes the longer visit lengths more manageable!
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January 2024 by San Parrish
I have to go into work late, to pick up a letter that postal worker was too lazy to get out of the truck and bring to our front door. I'm guessing it's certified, return receipt letter, requiring a signature. We were at home, porch light was on and both cars in the driveway. My husband went outside to get Mail, just minutes after the driver pulled away from mailbox. Absolutely ridiculous.
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January 2024 by Keeshawn Sun
Driver knocked on the door once and before I could get to the door, they just left. Literally drove away as I opened the door
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December 2023 by Douglas Pietrowski
Demond Denson provided excellent customer service, USPS showed needed medicine was delivered but not received. Off on the proposed delivery date, he pursued and found the VA medical and delivered in 2 hrs. Thank you!!
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December 2023 by Lyndsay Chandler
Not that this review will make any difference, but if there is a hell, this post office definitely exists there. Currently having an issue with a carrier refusing to deliver mail and packages to our mailbox that we’ve PAID to have delivered. I’ve been up there numerous times to get the issue resolved and they do not care. I had to contact the police, consumer affairs, an attorney, and my delegate. All for an issue that could be resolved with any level of proper consideration, communication, and intelligence.
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October 2023 by Jay Jay
They seldom ever put package notices in post office box as well as the online notification app
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October 2023 by Sanit Makes
Left neighbors package on my door with my package yesterday and today said they delivered my other package 23832, which is clearly not my zip code. The package wasn’t at door or mailbox. I went to the post office asking about my package and was given excuses. I told them I was going to notify company and they were okay with it. It appears as blatant thievery I will be reporting to company and the authorities outside of this town to make sure this address as thievery. It doesn’t matter if an employee is out with a broken leg, these are trained individuals that can transition to federal employment from the post office, so I am reporting this as thief, If I don’t receive my package on 9/28.
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August 2023 by Claudia
Avoid this post office. These people don't care one bit and it shows. They disrespect people constantly, refuse to answer the phone and will lie to your face when confronted.To get anything done or to have "missing" mail show up, you have to go scorched earth to get them to do anything. It's very frustrating.It doesn't matter how nice you are or understanding. They will not do anything until you start throwing your weight around.It's not a good way to run a branch, and I hope that maybe one day they'll have new management come in to fix these issues.
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June 2023 by London Grey
I came into this office last week, the clerk was extremely helpful. However, I was told to stand at the door to be assisted by a supervisor who could further help me. He (Mr. Mitchel I believe is his name) was extremely rude. Just before that my mom and I was in the lobby waiting and he cursed out a customer which made me not even want the service anymore but I could not afford to drive further. Coming in after that to assume he had a bad day but NO that is this man’s attitude. I asked for someone over him and he said to me “she is going to tell you the same thing and oh she might be busy”. I called up there to speak with the Post master who was absolutely no better and she is never available to help customers.
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May 2023 by Yasmene Chandler
I would give zero stars if it was an option! I ordered a package and it said it was delivered on 4/29 and was not actually "delivered" until 5/02! Once the package was actually "delivered" it was given to the wrong address (which was confirmed by the operator) and I was told that the courier would fix this issue being that they were still on my street ( she called him while I was on the phone and he confirmed that he would fix his mistake shortly). I still did not have the package by 4pm so I gave the office a call again, only to have the operator hang up on after saying that the courier was still on my street 3 hours later. I did not receive my my package at all yesterday!! I called again this morning 5/03 for them to tell me they can still see that this package was delivered to the wrong address and someone was supposed to fix this problem and no one ever did. I was then told that a supervisor would go out personally and fix the issue once they got in at 11am and they would give me a call. Here it is at the end of business today and I still have no package nor did I receive a call! MIND YOU, this is all a wedding anniversary gift! There is zero communication at this place and I would avoid going through them if I could!
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April 2023 by D Rowell
Wilton Drive, courier sends all my mail back and cost me $10.00 each Bank statement, total $60.00 plus so far, that I know of.I even came down to Post Office 2 months ago, and filled out a form they gave to the courier, that I am supposed to get mail there, but a he apparently don't read it.Costing me money and not delivering my mail!Against the law.of.
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April 2023 by Henry Rodriguez
Horrible service and actitud from the staff. The General Post Master is gone on a Friday at 2PM (4/7/2023)Update: The General Postal Master doesn't show up on Fridays, she only works Monday to Thursday starting at 10AM (4/14/2023)
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March 2023 by Gina Kester
I've gone to this post office daily for years. These employees are always kind and helpful. It's not their fault that they are understaffed. The staff that delivers the mail is a different story. Missing packages stating that they were delivered or delivering packages to wrong address.
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February 2023 by Bastet Maat
If you have problems with deliveries or the mail in Chester please do not blame the carriers! Blame the supervisors and the postmaster! It is poorly managed! They cannot keep carriers due to the higher up staff, and how poorly they are treated! An this why you see so many new carriers over and over on your routes! Please fight for change in your local post office!!!
