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August 2022 by Jackie B.
We all know Walmart is a cesspool and I sincerely wish there were an alternative when you wait too late to order from Amazon (never thought I'd miss Kmart). I was in a time crunch with family coming in to help with some projects around the house. Against my better judgment, rather than getting my food items one place and my cleaning supplies another, I gave Walmart a chance . Never again. I ordered my shopping for pick up at 2:30PM and was given a pick up time between 8-9pm. I should have known then to cancel since my Costco order was ordered at the same time and was delivered before 5pm and they are 30 mins away. When we arrived at Walmart at 8:20 PM, no one answered the pickup number from the sign. No one answered at any of the departments inside either. We flagged down a bag boy who went to a very slovenly dressed young man who asked my name then showed me a blank screen and said "it ain't here". I asked what that meant since I had confirmation my order was indeed taken. He just stared at me and said "yeah but it ain't here". I asked if there was a manager I could speak to and he said "naw, they left" . I asked if he could find out what was going on and he said "naw, ain't nothing I can do". I was flabbergasted. I said does this mean my order is not being fulfilled? He said come back tomorrow. WHAT????? My husband went into the store and after finally getting to a customer service person , found out the picker had just left. Did not finish the shift, just took off. That would have been helpful information for the one young fellow who was delivering pick up items. Instead he was bewildered and seemed either high on something or truly ignorant of the process. The next morning I got notified that part of my order was ready. Out if 42 items I got 38 (no explanation of what I did not get) Some of which were wrong and the substitutions they gave for a few items were not acceptable to me. Who replaces dust cloths for dusting with a car wash cloth?????? I was charged for items I did not get. It was really a horrible experience and I have left out much of the story . NEVER again. Walmart may not care, but no more Christmas shopping, no more groceries, no more online. It's not worth it. The employees do not care, the store is filthy and I feel I need a shower whenever I walk in there. Publix, Target, and Amazon are it for me. Goodbye Walfart.
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July 2022 by T W.
The second Walmart I've been to in 2 days and the same bs at this location too. So my Mom wanted to TV shopping. We ended up at this location. Once we got to the electronics department she found a TV she was interested in. I noticed a black gentleman and I tried to get his attention. He finally comes over to us and I asked him about the tv that was on display that my Mom was interested in that particular one. He looks behind the stack of TVs. Then he points to a TV in a green box and says that's the one. Ok he NEVER offers to help put the TV in the cart. Just walks off. Never ask is there any thing else you need. If I didn't know any better I would think he didn't want to help us from the start. So I place the TV in the cart she wanted to look for the streaming section. Looking around there was a young white lady standing at the counter she never once speak nor ask do you need any help finding something. I finally found the streaming aisle. But I had a question so I walk down the aisles looking for someone anyone to ask but it seemed like every associate in electronics hauled out cause they didn't want to deal with the customers. My mom said if she had've seem a manager she would've complained because it's really a shame to spend your hard earned money at a business and you get Poor Customer Service. If he didn't want to work today then maybe he should've called out.
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June 2021 by Annie H.
Need to have more registers open people don't want to be standing inine for one then 30 mins
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April 2021 by George R.
This Walmart store is the VERY worst of any Walmart I've ever been in.The store is dirty, and the employees are lazy and rude.The Grocery section side of the store is tolerable, but the rest of the store is a mess. Dirty, poorly stocked, and it seems that this store manager enjoys seeing long lines waiting to check out. Opening up a new register to alleviate long lines is out of the question.I needed to go to "The Money Center". It was open, but no employees were available to help me. I tried calling the store manager (Wes) but no one would answer the phone. The Pharmacy is poorly staffed and rude, regardless of how many people are waiting, they close and go to lunch. I closed my Walmart Pharmacy account and had my doctor send ALL of my medical prescriptions to Kroger, which where I now do ALL of my shopping.I could go on and on, but I'm sure you catch my "drift". I would have actually given this store NO STARS, but I wasn't able to.I urge everyone in the area to go to either Target or Kroger until this Walmart store gets its act together.
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February 2021 by Tina Proffitt
I received services in the photo area from a gentleman named Tre, and I also received help from Donna. They were both patient and kind with total knowledge of what I needed assistance with. Just wanted to shout out a special thank you to both of them for their great work.
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December 2019 by Laura Vitale
Extremely rude staff in photo center. Then, after 5 hours of waiting on a 1 hour 11x14 photo, I get told there is no ink in the machine. No pictures. Thanks.
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December 2019 by Jonas Graham
I started off at the Colonial Heights Walmart. I experienced one problem after another. The staff was no help. Once I finally got a receipt to print up so I could come back in an hour, I was told to make it two because they were getting back logged. So I left and came back several hours later, thinking that my one hour photos should be ready by now........ It was then I was informed that the photo printer was actually out of order and had been all week! And was told by the same employees that originally told me to come back in two hours. When I asked why they had told me to come back in two hours when they knew that the printer wasn't working, they commented "My Bad". ????!!!!!!!
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August 2019 by James H.
When it comes to Wal-mart what can you say, they all seem the same, this store seems decent as compared to the one in Colonial Heights. The problem with their stores and certainly this one, is that they don't seem to age well and they take their prices for granted. If you go to Wal-Mart thinking they have the best prices on groceries, they don't. I use to spend the majority of my grocery money here, but this location has lots of competition when it comes to groceries. I know where I live in Chester I have 7 grocery stores within 10 minutes of my home. I do still shop here but I try to avoid it. It doesn't seem very clean, or well kept, it takes them a long time to restock items. Meat prices are outrageous, I buy no meat here. Of course their selection is great , if you need to buy other items at the same time as groceries, and I have found people working here to be helpful and friendly. But if you're going here for groceries, which use to be my main reason for going , try the newer stores in the area.
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July 2019 by Jazzy N
Great price and very fast service! Would recommend to anyone printing pics for a photo album.
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August 2017 by Carmine DeGracia
They are friendly and experienced