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November 2023 by Wilda Creswell
I just want to let you know that I had the best experience at the America’s Best at Hancock Village. This was my first time going there to pick out new glasses and they let me casually look through all the frames and pick out the ones that I wanted and then I checked in with the most pleasant receptionist, and she took down my information. I waited maybe 5 minutes before Jada helped me go through the 3 fames I selected to finally decide on the best one for me. And she was couldn’t have been more helpful to me and she also stayed within my budget. If you are looking for glasses, I suggest you go there as your first stop, I promise it will be worth it! I’m very satisfied!
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November 2023 by JweenTopia
The receptionist was very nice. However, the lady who worked with us was very impatient. We are immigrants and my mom has a little bit of trouble speaking English. Not too much though. The lady who worked with us said she’s getting confused and didn’t even try understanding us. She kept on saying that and she wasn’t patient at all. Horrible customer service.
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October 2023 by Linda Chim
Ms. Darlene did an excellent job remaking my glasses for me. She had no problem and was very patient and awesome! The staff is also great too :)
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October 2023 by Angus Khan
Went in for a scheduled eye exam for glasses. Drove half an hour to get there and then was told because I have high blood pressure even though I'm on medication that I have to make an appointment with another location that is about 50 minutes one way away from me after wasting my time today! No one said this when we made the appointment. Complete waste of time!ppointment
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October 2023 by tim hodge
Keeanna was super friendly and helpful. Went above and beyond to get me an appointment at their location down the street. Nice to see someone put in the extra effort!
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September 2023 by Justin Grigg
Friendly doctors and staff. But be prepared to be here for about two hours. Ridiculous, how long the visit lasts. The wait to see someone is outstanding.I ordered contacts, and they didn't have trials available.I'll probably start going elsewhere.
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September 2023 by Terry Sweat
I must say I've never had a good experience at this place of business but for some reason I went back today. Scheduled normal eye exam for 12:05. At about 12:45 I had the first part of the exam and was told to go and wait in the waiting room. At 1:30 it appears there may be one person in front of me to do the second part of the exam. (The Dr was going to be virtual and not actually there) At 1:50 (almost two hours later) a person came out and said they wanted to reschedule everyone left in the waiting area because of a systems failure. Although they just finished seeing a client and had him sitting down to sell him some eyewear. The previous encounters I've had there should have been the warnings I needed. Never again.
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September 2023 by T S.
The absolute worst. Had 12:05 appt and still sitting here at 1:30. Once I got here I had to sign a document that said the doctor was actually virtual and not at the office. Nothing was said about that when I made the appt. If I get out of here before they close, it will be my last visit.
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September 2023 by Walt Walker
Heaven and Dre was great to work with. Professional, courteous, and explained every step in my wife's and I eye exam and purchasing glasses. Everyone who was there was great. I would definitely recommend them! Customer for life!
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September 2023 by Hailey Paige
Dre was cool; he had a fun hat! He was patient, funny, and generally made the experience better, despite have many customers to attend to. ?
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July 2023 by t s. (ty)
why was i told to plan to be at my appointment early because they don’t take late appointments just for you guys to be late starting my appointment? I got here at 10:30 and didn’t get called into the room with the technician until 45 minutes after I arrived. it’s been a whole two hours later i have still not been seen by the doctor….the wait was ridiculous and it was not crowded. There was two others before me waiting who got there even earlier than I did. (one ended up leaving because they were taking so long) What’s the problem? If you can’t do your appointments on time then have better scheduling because this was extremely frustrating and inconsiderate! I will not return to this location and advise other to avoid it. Leaving at 1pm for an appointment at 10:30 is crazy. I also did not get my glasses prescription, my receipt was only for contact lenses
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July 2023 by Joyce Cornett
Excellent!!! Dre did my evaluation and Maddi assisted with my glasses selection (yes, it is plural, they had too many to choose from). All the staff were very personable, caring and professional. Great experience!
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June 2023 by Al tag
Went in on Friday, May 26th. Dre greeted me right away and made me feel appreciated. Had to wait a bit to be helped getting my new glasses but Darlene was worth the wait. She was so helpful and made the whole process simple. This is the only place my husband and I get our glasses.
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June 2023 by Bridgett Thomas
Dre took such great care of me. He was kind and humorous (which helped avoid the dread of air in the eyes). He patiently walked me through each test he was doing, but still managed to get me in and out quickly!
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June 2023 by Melanee Langston
everybody is so nice here and are there to assist with whatever is needed. they are pretty quick as well and do not want to waste anyone’s time. Dre made my visit much more pleasant because he was super nice and made sure everything was comfortable so if you come in, I highly recommend Dre.
