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March 2024 by Noopy Robinson
Food is good, staff is terrible. I feel like more of an annoyance when I pick up my lunch. I'm through paying (and occasionally tipping) for the experience of feeling stupid for picking up my own lunch.
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March 2024 by Oktavian Afteni
The food was fresh comparative with dc area. Regardless bad reviews here. I had a good lunch.
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March 2024 by Carl Scott
The new beef
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February 2024 by Cameron Madison
Unable to open at scheduled time and unable to prepare their products for when they should have been open.
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February 2024 by Arch
Unfortunately the review won’t allow for No stars..Worst chipotle ever I got food poisoning ? Due to a very unsanitary process! Currently seeking the Health Inspector to make a visit! Will never eat there again and I caution everyone else to not eat there as well. Highly disappointed and do not recommend…
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February 2024 by Wayne Stack
Three out of the last five times I've esten at this location they've been out of guacamole. This time was an hour and a half before closing, but there seems to be no correlation with time of day because the times of my visits have varied. For this to occur so frequently points to poor management and/or poor supervision. Very disappointing for a company that advertises quality.
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February 2024 by Cory Doty
Long line when I came in and was donenand out with my order in under 5 minutes. Great customer service.
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January 2024 by William Marsh
Atmosphere and reception was good but both my wife and agree that the recipe has changed or altered. The steak nor chicken taste the same.
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January 2024 by Charis Brown
I often order takeout here. It’s always ready on time and accurate to my specifications. Also friendly staff. Highly recommend.Vegetarian options: Good veggie options including vegan meat
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January 2024 by Miguel
By far the worst Chipotle in existence. If you go after 6 good luck getting guacamole or chips or cheese or steak or anything. You pay for food you don't get and they're so rude when you ask for a refund on the items you didn't receive they tell you "go to the app" but on the app there is no option for a refund that's why I'm asking the employee for help! If you don't check your bag for your online order you'll get home and be disappointed because your order won't be right you know the feeling of wanting guacamole on your burrito you bite into it and it's not there and you're out 3$ it's terrible!!!! I'll just drive 10 more miles to another Chipotle. I've done surveys and issued complaints against them online all they offer is you free small chips and guacamole that you might not even get if you redeem here since they are always out then you ask for a refund they literally give you food... not your money food they make you go back in because the "reward expires in a certain time frame" I lost my free chips and guacamole that they gifted me on my birthday because they didn't have it it might not be a lot but I'm out 12$ on my last order and at this location I would say 36$ last 4 tries just to see if they have actually listened to complaints... read they reviews here see for yourselfUpdateThis Chipotle is the worst in richmond
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January 2024 by Kimberly Shannon
I went to this store on the night of January 25, and before I could order, the worker said..."before you order I just want to let you know we are out of guacamole and cheese". Now. The guac I can understand. But what in the world? Cheese? C'mon Chipotle. Do better. I will never go back to this one. And looking at the reviews I'm not the only one. This store has not been in business long. And at this rate it won't last too much longer.
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January 2024 by Lev Basharin
Great place, friendly staff. Everything was fast and smooth. Highly recommend!Parking: Parking is nice, right in front of the building.
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January 2024 by Jordy L.
Worst experience I ever had they rushed me to pick my food and there was no line worst experience ever never had that before
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January 2024 by Khatysia
I went to this location for the first time and had the worst experience ever there was a worker there who had an attitude because I asked her what was the difference taste between the pork or beef because I never tried it . She was so sassy with me then when I asked for light guacamole and argued with me that the amount shouldn’t matter because there’s still an up charge. She laughed when I told her I didn’t appreciate how she handled me . Instead of making a scene I simply left. I have never been treated like this at a chipotle. I do not recommend especially for people of color .
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January 2024 by Jose Perez Reyes
Worst chipotle I have been to…….Who’s in charge?…….