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November 2023 by Lisa Felle
Upon visiting the store, the staff (Jacob) was very pleasant and helpful. I don’t usually give bad reviews but I believe in calling out what I think is deceptive sell practices. I purchased two mattresses and they had a promotion where adjustable bed frames were included as a gift. I had concerns that the bed frames would not fit my bed. The sales person assured me they fit inside 98% of bed frames and fit an average size bed. The sales person then advised me if we did not like them we had 120 days to return them at no charge and I said wow that’s great but then I have to bring them back. The sales person continue to explain no we will have someone to pick them up. At no charge. In disbelief I said “I’m sure there’s a restocking fee” and he no. At this point, I felt I had nothing to lose and made the purchase. When I get the bed home the bedframe is entirely too short and does not fit an average bed. When I called the store, they said if you want a taller one that would fit my “average size bed” you have to pay an additional $500 for that bedframe. So at this point, I’m ready to make that “no charge return”. The sales person stated I had to pay $400 to return the “free gifts” I reminded him of our conversation and he stated I could exchange them which would cost me an additional $500 for a bed frame that would fit or I would have to pay their restocking fee that they originally denied having. I asked for their corporate number, so I called there and explain the situation and they said someone named Kelly would call me back within 48 hours. I have called twice and no return calls. Like I said, I don’t normally leave bad reviews I think I have only done one my entire life. I feel this is a very deceptive sales practice. Because once you take home their product they have you on the hook and if you want a adjustable bed frame that fits “your average size” bed, you’re gonna have to pay an additional $500. Or in order to return the products an additional 400 to return the products. This is simply my way of saying buyers beware. If it sounds too good to be true, it probably is.
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November 2023 by Noah Lucas
Tay was super helpful with getting an amazing mattress. He was very knowledgeable and helped us get a bed that was perfect for us. I would definitely come back!
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November 2023 by John Arlo
Great salesperson in Will. I found a great adjustable base that turned out to be on sale. I can’t wait for it to arrive.
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October 2023 by Amy Smith
I made 2 trips to the store looking for my perfect mattress. Staff was extremely pleasant and knowledgeable. And very patient with me while I tried out the ones I was interested in. Reasonable pricing.
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October 2023 by Jamie Jacobs
Brock was super helpful, knowledgeable and nice. He was patient and answered all my questions. My overall shopping experience was 5 stars.
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October 2023 by Benjamin Adams
Excellent service. The staff member we worked with was able to save us hundreds of dollars on our purchase by finding an online sale item.
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September 2023 by Gerri Johnson
Great service by Jacob. We feel like we got a really good mattress at a good price for our guest room and it will be delivered Wednesday!
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September 2023 by Issabell K
Honestly the BEST shopping experience ever!!!! Brock helped me and my husband out TREMENDOUSLY!! He was so patient and no pressure to even buy anything at all!! He made sure we weren't feeling rushed or anything (even during my indecisiveness). The paper work was a breeze! He explained everything in GREAT detail!! ? the prices are great and if you want to do payment plans you're looking at cheap payment plans (ours was 63$ a month) with no interest rates!! They even had amazing sheets! Loved this whole experience!
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August 2023 by Mark Hines
Broc was knowledgeable and helped us find the perfect mattress. Quick and easy process.
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August 2023 by Matthew Higgins
Very good help and knowledge about mattresses. I'm happy with everything that went on.
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June 2023 by Dana W
Excellent outstanding service! Super friendly, very helpful and excellent customer service! Definitely recommend them! Great quality mattresses!
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June 2023 by Flavio Santos
Good shopping experience. Nicolas did a great job showing us the options available and guiding us to buy the right mattress.
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June 2023 by Amelia Raquel
By far one of the best shopping experiences I have had in a very long time. The mattress and sleep technicians were very professional, honest and helpful. They were not pushy seeming like they only want to make a sale. They were very focused on helping us find what works for our needs. If I ever need to purchase more mattresses, I will definitely return to this store.
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June 2023 by Jackie Pitre
The gentleman listen to what I was looking for and help me find it the right mattress. He was very helpful and thorough. Because if my experience I will come back to mattress firm. This was my second mattress store today.
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June 2023 by Shannon Tolliver
Excellent customer service. Sales associate was able to address my questions and assist with my order. Ordering process very simple.
