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December 2023 by Sherry Martz
They were open when others were not (b/c of the holiday). They are SO FRIENDLY & did a great job! Just patched my tire instead of trying to sell me a new one. Also, they close at 6:00 but stayed late waiting for someone who was coming to pick up her car. Who does that?! That’s not something you hear of any more. I highly recommend them & will definitely be back for all my tire needs.
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December 2023 by Michaelle Paulette
Five-car family and long time customers of this location are wowed by service of new manager Robert -same super care for the car and above and beyond to meet their promised completion time. Total ROCK STAR! And Rhonda rules with customer service. Highly recommend!
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December 2023 by Angela Barner
robert was so rude and uninterested in helpinq me with my situation i purchased a brand new tire from a different location 60miles from my home the tire went bad. i couldnt qet him to move to even inspect my tire before he told me he couldnt help me and to call where i originally bouqht the tire this man was so rude it was frustratinq. He hates his job and his service is awful. i went to another location and was qreeted and helped with a new tire i paid for but the service was everything Desmond at 13937 hull st rd best place to qo
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November 2023 by Ladaijia Ball
I had an excellent experience at NTB. From the moment I arrived, I was greeted with professionalism and warmth. The manager, Jason, went above and beyond to ensure that my car was serviced efficiently and effectively. Their communication throughout the process was outstanding, keeping me informed every step of the way. The entire staff was knowledgeable and courteous, making the entire service process smooth and hassle-free. I highly recommend Jason and the team at NTB for their exceptional customer service and expertise.
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November 2023 by Alison Crofoot
I have been going to NTB for 8 yrs.Today was so disappointing.Scheduled appointment for 1:00 oil change. I walked to dollar tree and came back 1:45 and my car was still in the parking lot, I walked in and asked if it was done, it was not. The manager apologized and had it taken back for service. 45 min later they called and said it was done. I asked for the $20.00 coupon disc. He gave me $30.00. and was going to charge me for tire rotation. Told him I'm not paying that, it's usually goes with the oil change for free. He said NTB has been bought 5 months ago by another company but went ahead and took off the fee for tire rotation. Well my husband marked the tires to make sure they actually did what they claim they do. They did NOT. So my husband went back in to confront the manager. Yes he already didn't charge me because I complained but if I didn't, I would have been charged!We will be going somewhere else.Be aware of this store. It has gone downhill.
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November 2023 by Benny Mack
These people are amazing. I can not express how much I appreciate their honesty, integrity and how professional they are. Thank you so much for everything you have done for my family and I.
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October 2023 by Lucious Ingram
I came in with a flat tire and was panicking. Jason Lewis helped me get my truck tire changed quickly and he was so nice and helpful it calmed me down. I was able to get back on the road in an hour without any loss of work. Thanks so much Jason!
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October 2023 by fullmotionmedia
I needed an oil change and they were short staff but Jason was very professional and provided great customer service. I was a walk in and it only took less than hour for them to service my vehicle. Very satisfied!!
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October 2023 by April Silvey
Great people, great service. They’re quick and pricing isn’t pocket breaking. I came in for a tire rotation and was informed of a crack under my hood so that was pretty awesome of them considering they didn’t have to.
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October 2023 by James Boswell
Fixed all my issues correctly from previous mistakes and damage caused by other locations.This location is transparent, professional, knowledgeable, and I highly recommend using this location even if it is 30-60 minutes out of the way just out of peace of mind that they do the job right the first time!Could not ask for anything better from the staff and management. They are 100% on their game!
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August 2023 by Chazz Bonny
Very good, honest, respectful work force. I won't take my vehicles anywhere else. I trust them!
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August 2023 by Shawnita Hamm
I have not had one bad experience at this NTB location. I trust bringing my cars here and as a female, its nice to feel like you can trust your Mechanics at a retailer/chain. Jake Dalton is like the best at it. He is patient and explains things about my car like on a level I can understand. I'm always glad when I walk in and see him there to take care of my vehicles. Customer Service goes a long way with me and it's not wasted how well this location in Chesterfield Meadows fits the bill. Thanks guys!
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August 2023 by James F
Fantastic experience. Took f150 in, needing a quick change of all 4 tires. Stephen expedited the request and Dave and Willie were so quick....they could fill in for a NASCAR pit team. Walked to subway, ate half a sandwich, walked back, and was outta there in 5 to 10 minutes.
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August 2023 by Thomas Parker
Took in my Corvette to get wheels I had refinished 3 weeks before so that the clear coat was fully cured. They still managed to scratch a wheel badly and would not even take responsibility or anything at all. I contacted corporate and because they are seemingly in transition between owners of the entire company, they wouldn't do anything either. Thanks NTB.
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June 2023 by Richard Harris Jr
Went to have a tire plugged, but unfortunately, that's a service they don't do.Excellent service. Steven/Stephen behind the counter was polite and courteous and made my trip amazing
