Advance Auto Parts offers automotive aftermarket products, free store services, and same day options. The store provides free battery testing, installations, engine code scanning, and recycling. Staff are frequently described as friendly, courteous, kind, and helpful, offering fast service. People note the reasonable prices and that it is good for parts in a pinch. However, experiences can vary. Some customers report slow service and mention a problematic mobile app. There can also be instances of part shortages, and on occasion, warranty disagreements or service delays that lead to customer inconvenience. Despite these challenges, the staff is acknowledged for dealing with a difficult public and not receiving enough appreciation.
We were driving through chilhowie (we’re from far out of town) and our car started having issues. We limped it into advance autoparts and explained our situation to CJ. He went above and beyond even checking our car to help us diagnose and resolve our issues. He was a phenomenal help to us
July 2026
My check engine light came on my jeep wrangler coming down the interstate. Stopped at the chilhowie va Advance auto. I didn't see the ladies name who helped me ran the code on my jeep. She was very knowledgeable & helpful. Thanks for a great job
April 2026
1st customer of the day! Had a coolant issue and quick service got me back on the road
