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March 2024 by Kimberly Bradley
First time ever there today.Music wad loud that it made my ears bleed.ine was long.menu limited. When i look at food prep, it looked as if Taco Bell threw upAnd left it behind for them tp serve.We walked out.
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March 2024 by Peter Ricci
Call the health department the store was filthy, food all over the counters.
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March 2024 by Andy Poff
They have never once had the grilled peppers and onions when we go, and then today they were also out pico, guacamole, black beans, and tea. It is a regular issue with this store and we’ve gone at both lunch and dinner in the past - weekends and weekdays. Doesn’t meet the standards of all the other Chipotle stores I’ve been
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March 2024 by Bode Groh
Took 30 minutes to get 2 burrito bowls, wasn’t even busy when we first walked
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March 2024 by A. Hill
I got the grilled chicken burrito bowl with guacamole. It was delicious! I ordered for pickup on the app, and my order was hot and fresh in just over 5 minutes, which was perfect timing to drive over and pickup. I ordered tortilla chips on the side for a perfect combo.
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March 2024 by Ashley Cupp
I never leave reviews but the food we ordered for dinner was extremely disappointing and over priced. Queso tasted like powdered cheese and inedible. The burrito was soggy and bland in taste. Guacamole was also bland. Chips were greasy with an odd flavor and oversalted. I will not be ordering again.
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March 2024 by YS Z
Overall okay, but sometimes they close because some random things and somethings they run out of ingredients.
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March 2024 by Thomas “Tom” Alderson
Friendly and helpful staff. Excellent food and a nice place to eat it. Atmosphere was that of a fast food restaurant. Appreciate the helpfulness and patience of the person working the serving line as this was our first time there. Will return and recommend to
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March 2024 by Frank Kregloe
I really enjoyed my food! I ordered a salad bowl and it was great! Lots of food too.
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February 2024 by Sara and Andy Sinclair
They can't cook rice all the way. They serve undercooked rice you get to enjoy crunching on it like cereal.
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February 2024 by Nathan June
Whoever works night shifts on Tuesdays needs to be demoted to a customer. Rice tasted like I was chewing metamorphosis rocks, not exaggerating felt like I was eating nerds. Food came out semi cold which makes no sense, I seen y’all make it??? Honestly horrible tasting food, no complaints for customer service just god awful food. Whoever hired them doesn’t know the difference between left and right. Do better!
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February 2024 by Carol Roberts Brown
I tried to call and speak to the manager however, it’s impossible to get someone on the phone at Chipotle. After reading all the horrible reviews, I understand many other customers have encountered the exact same horrible experience. Needless to say, my time was absolutely wasted. After working all day the last thing I want to do is sit for an hour and half at a drive thru waiting on an order I placed through a mobile app. Also, let me add when I finally made it to the window to get my food the person working at the window was extremely rude. Knowing how long customers have waited I would expect an apology for the long wait. If I had been able to get out of line I would have done so. While I was in line for the long extended time there was only three cars in front of me. I will not be back to this location and would like to demand a refund for such an unacceptable, horrendous experience.
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February 2024 by Kim Campbell
Love Chipotle but, we waited for 1 hour 10 minutes in the mobile pick up line just to be handed our food and told “here you go”! No sorry, smile or anything!! Worst experience ever!
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February 2024 by Wes Altizer
This is not the best run Chipotle, having been to numerous locations in several states... the food has never been bad here..but the presentation, so speak, doesn't "pop" when you look at the food prep line. Each time I've went in, the rice is almost empty/dried out..the meats look like they've been sitting in the warmers for quite a while..and each time I've been, the lettuce is anything but fresh. You get what you pay for, so it is what it is. In fairness to this location..their location kills them business wise right now, which in turn affects the previously mentioned... I hope things improve for them, as the marketplace opens up, and the overall flow improves.*update* while I don't typically frequent the blacksburg locations, this location still leaves much to be desired, in my opinion. Probably won't eat at this location again.Update 2-2-24 this is the worst run Chipotle I've ever experienced. I've tried to give this location the benefit of the doubt, after having been disappointed on numerous occasions...would literally recommend any restaurant in Christiansburg, other than here. I can only assume that ownership doesn't care, or they would make some changes..as this has gone on for some time now. Never again.
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January 2024 by Chuck Davis
This place just doesn't have it together like other Chipotle restaurants. We ordered ahead and they did not include several of the ingredients in our orders, on top of sending us home with our large quesso but no chips. This is not the first time they've disappointed us. I see they only have three stars.........this review isn't going to help change that.
