Home Improvements in Christiansburg, VA

“Needed a doghouse, but couldn’t find it. Asked the cashier and they were quick to get me some help. Jeff found the doghouse made sure it rung up the right price and loaded it into my vehicle for me. Great customer service. I’m very appreciative.”

“I want to give a shout out to an exceptional employee, Jack.

I was needing several cuts for a desk project requiring both stud and plywood. I originally went to my local Lowe's store to purchase the lumber and cuts, but long story short, even the seasoned employees were quite sorry and didn't want any part of helping me after they cut four 2x4s.

I make my way to the lumber section closest home depot to me, and in attempt to load two 4'x8' sheets of plywood onto a cart, out comes Jack to the rescue. He noticed me struggling with this 70 pound sheet of plyboard and immediately jumped in to help me load it. I mentioned to him my issue with the excuses given by the other store, and Instead of complaining/avoiding to help me, he took time to learn the cut sheet drafts I created as we both figured out the best way to cut the plywood. He took great time with attention to detail in measurement of these cuts to make certain that they were as close to dimension as possible without me even having to ask. With several different measurements and numerous cuts, everything came out absolutely FANTASTIC. HIs demeanor and customer service was second to none out of any I have experienced. Thank you, Jack!

I ended up purchasing the rest of the necessary supplies and extras at this store. I will gladly travel the extra 20 minutes to continue my shopping here for my future projects and builds.”

“I really appreciate the Lowe’s associates who helped me, especially since it was already around 9:30 PM. Store manager Brian, service associate Dwight and another young service associate went above and beyond to help me. Instead of simply answering my question, they took additional steps to find the right solution and make sure I had everything I needed. I really appreciated their initiative, patience, and willingness to help. Excellent customer service!”