Old Navy has garnered positive reviews for its exceptional customer service and great deals. Many customers have highlighted the staff's willingness to help, with specific mentions of employees who went above and beyond to assist them during their shopping experience. One customer praised an employee for guiding them to the perfect pair of pants and ensuring a smooth checkout. Another customer shared a fantastic experience of finding incredible deals, such as girls' size 4 jean shorts for just 58 cents each. Additionally, a visit for returns revealed that even when the online customer service was unhelpful, in-store staff were friendly and accommodating. A young lady helped process returns efficiently, and a manager demonstrated empathy by assisting with items beyond the return window, ensuring the customer received a refund for most of their purchases. Customers appreciate the store's commitment to service, especially during busy times like the holiday season. The staff's dedication to resolving issues, even when faced with technical difficulties, has made shoppers feel valued and eager to return. Overall, Old Navy is recognized not only for its affordable fashion but also for its outstanding customer care.
Great selection of Old Navy compared to similar stores in other cities. Great college town staff.
December 2023
Old Navy has come a long way. This is definitely my first stop in this shopping district.
November 2023
the staff is nice, and a great selection of basics for work and daily life. however, this particular location is always dirty, The windows have smudges everywhere, the floors seem grimy, and the bathrooms are not well maintained. i will keep returning due to the staff and selection, but i wish that the store was cleaner!
