PetSmart is a large retailer offering a wide selection of products for dogs, cats, birds, fish, reptiles, and small animals. Many customers find it great for pet stuff not found in regular stores. The experience with customer service and staff varies significantly by location and visit. Some report very good and helpful associates who are caring and go above and beyond, while others encounter workers who can be rude. The store is frequently described as quite pricey with high prices. Specific services like grooming and engraving receive high recommendations, with appointments often available quickly when local groomers are booked. However, the store does not carry some vet-authorized foods, which can be a drawback. Overall, it is a place where many employees demonstrate a true love for animals.
I knew what I was getting so I really didn't need help but if you do need help and associates there didn't help me
June 2024
Saturday 5/25, one cashier with 9 customers waiting to check out. A smile on his face and joy in his soul.
June 2024
I really like PetSmart. The Costumer Service is very good. I got to the store 15 minutes before they closed, and I had an associate who really helped me find everything that I needed. I got a new dog tag, and she helped me do the engraving for the tag. I'll definitely go back very soon. 5 Star review !
