PetSmart is a large retailer offering a wide selection of products for dogs, cats, birds, fish, reptiles, and small animals. Many customers find it great for pet stuff not found in regular stores. The experience with customer service and staff varies significantly by location and visit. Some report very good and helpful associates who are caring and go above and beyond, while others encounter workers who can be rude. The store is frequently described as quite pricey with high prices. Specific services like grooming and engraving receive high recommendations, with appointments often available quickly when local groomers are booked. However, the store does not carry some vet-authorized foods, which can be a drawback. Overall, it is a place where many employees demonstrate a true love for animals.
Brought a wiggle worm cat in for a nail trim and the ladies were lovely! Service was quick, calm and perfect for my cat. Kitty cuddles at the end was wonderful for her first time at the Petsmart groomers! 10/10 recommend and thank you again for having this service.
May 2026
PetSmart employees are always helpful and friendly, even loading heavy items into my car. I can conveniently order online from the comfort of my home for next day pickup. Orders are always accurate. Rewards quickly add up and can be used toward future purchases. Prices are competitive with other places.
February 2026
Christiansburg pets smart always has a huge selection
