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October 2023 by Maria Hall
BUYER BEWARE of this location! Super friendly until you have a problem!! The manager Rachyle has no problem solving skills.
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September 2023 by Brittanny Wilbourne
Absolutely horrible service. The manager forgot to put insurance on our phones when switching from a personal to business account. She did absolutely nothing to fix her own mistake. Now my husband has to buy a new phone or go without one more a month. You have to have insurance for 30+ days in order to summit a claim. Even spoke with the district manager and nothing was done. We’ve been with Verizon for over 13 years now. I am livid!!
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July 2023 by Steven Maxwell
Outstanding serviceI recently visited Russell Cellular and experienced exceptional service from Rina and Rachyle. Their warm and friendly demeanor made me feel valued from the moment I walked in. They were highly knowledgeable, providing expert recommendations tailored to my needs. Their problem-solving skills were impressive, addressing any concerns efficiently. Their enthusiasm and passion for their work were evident, creating a memorable experience. Despite a busy store, they multitasked flawlessly, ensuring every customer received personal attention. Rina and Rachyle went above and beyond, making the establishment feel like a welcoming home environment. They embraced my son, making him comfortable and included. Their genuine care for customers sets them apart. I strongly recommend giving them a raise for their exceptional service. Thank you, Rina and Rachyle, for creating an outstanding experience at Russell Cellular.
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January 2023 by Beth Carter
Rachel was knowledgeable, friendly, helpful and extremely efficient with our Verizon needs on a busy Saturday morning. Thank you for such fabulous service!
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October 2022 by Madison Sexton
We came in to get a new phone today October 29th due to a phone accident and the young lady was just helpful and thoughtful in every way. We need more friendly and helpful people in this world like her. Thank you so much! HIGLY RECOMMEND:)
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October 2022 by Carol Racicot
The two women were amazing. My switch back to Verizon had one problem after another and one at a time they solved them all. They were fabulous.
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August 2022 by Ruth Peoples
Rina is knowledgable, efficient, & friendly..set me up with a cheaper plan to match my needs
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March 2022 by Mary Leverette
My boyfriend and I went to this location to talk about adding a line. The service we received was awesome. Madison assisted us with all of our needs!! I will always go see her if I need anything, she provided excellent customer service. ?
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January 2022 by dylan kelsh
Amazing service was in and out fast with everything I needed done
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December 2021 by Paul
I spoke with Rena on the phone earlier before arrival to make appointment. She was available the same day and had everything ready prior to me showing up. Answered all my questions. Great person to meet.
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November 2021 by A. Kathleen Goedecke
Catherine is top notch and provided fantastic service. My phone screen was smashed and I needed a new phone or I would not have been able to work on Monday. Sunday morning I was there at noon and she was patient, understanding, very kind and extremely knowledgeable. I’m very happy she was working that day!
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November 2021 by Callie Carnes
Great service! Nicholas T took his time to answer all my questions and help me choose the perfect device for me.
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September 2021 by Nancy Denkinger
We needed to upgrade a phone so old it didn't have a sim card. We also did not remember our pin. Catherine was terrific! She was friendly, answered questions, and contacted Verizon customer service to get us set up. We were so pleased with her professionalism that I bought a phone too. She set it up while we went to lunch. The best experience with a Verizon store.
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September 2021 by Sharon Wilson
Very helpful and patient with me as I had to call and get my account number from another carrier.
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September 2021 by Edwin Aguilar
She was very helpful n she new wat would be best for me