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April 2023 by CJ L.
I've shopped here my whole life and never will again. Staff is lovely, if unhelpful when it comes to Mobile Scanning, but the shelves are consistently empty and in-person shoppers seem to be second class to the online orders now. The last straw was when the main entrance was closed for over a week without a clear explanation.
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April 2023 by Chana F.
The Customer Service representatives are really nice here. If they can help you find what you are looking for, then they do so with a positive attitude. I've had to return a bad package of lamb before and the CSR told me that it was that shipment. She let me choose another product to replace it and gave a few dollars of store credit for the inconvenience, which I didn't even ask for. I had a similar experience with spoiled chicken one time, so It does happen here. Just keep your receipt and they will make it right for you. I've had to get medicine three minutes before they close at 11pm, and the store manager walked me to each product and did not rush me. Their organic products under their store brand are of great quality, and they sell green tomatillo sauce that's made in Mexico. They usually have stocked shelves. I would love to see more Kosher and organic foods, especially beef, steaks, fish, challah bread, and produce. Their seafood is more reasonably priced than most other competitors and is fresh. Note: their prices are on the higher side for some items such as wine, ice cream, and packaged foods. They do charge for bags, so bring your own reusable ones. You definitely want to use your Bonus discount card. The atmosphere is usually chilled and the area feels safe although one hears of crime activity in the area within a mile of the store. I was happy to learn that Giant financially supports Holiday Wreaths at Arlington Cemetery for our fallen veterans every year, so I try to buy their store brand whenever I can. The cashiers are efficient, good natured, and considerate. Overall, I would recommend this store if savings isn't your top priority, but you want quality.
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April 2022 by Nanou A.
They have great service. The deli is always stocked, the store is clean and check out is always quick. I ordered a couple of platters from them and they always deliver A+.
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January 2022 by Beth N.
I am not terribly old but I do remember when Giant was an American owned company, and their standards were so much higher than today. This store in particular seemed to shine above the rest even though the new foreign ownership seemed to lower the standards of ALL Giant Food Stores everywhere. That is no longer the case. This store has joined the others as a substandard retail market whose food quality is somewhat lower than WalMart and prices are significantly higher. Worst of all, the employees who once made Giant a quality store are all gone, and now the management and employees are at a level where incompetence is acceptable and they simply do not care. This goes for the entire store but especially the pharmacy, which recently instructed me to return the following day by 4:45 to receive the needed vaccine, but then when I arrived at 4:30 was told by the millennial in charge that they had decide to close the pharmacy at 4 PM, leaving me with 2 trips and no vaccination. I will not accept this blatant incompetence any longer and neither should you. Happy New Year!
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December 2021 by Maggie R.
Came here with someone to accompany them while they got their booster shot. We walked to the pharmacy counter to ask if they take walk-ins. They accepted us without an appointment and just had us fill out some paperwork while we waited. We sat in the back and waited longer than I had hoped since we were the only ones there for a while but it didn't take too long. The waiting area was a little cramped when others came in, they only had four chairs in a narrow hallway behind the pharmacy counter so it felt very crowded when a third or fourth person was waiting as well so four stars for that. The pharmacists there seemed busy so the wait was understandable. They kept it professional and didn't waste any time which I appreciated when it was our turn and we were out fairly quickly after we got what we came for.
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June 2021 by DC P.
You REALLY have to be bad at math to think the sales are worth it. To get a reduced price which is basically equal or higher than Walmart you have to put up with: Buying 4,5,6, reduced sized cereals, electronic coupons, clip coupons, minimum purchase requirements. Guess they know the public are basically idiots.
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January 2021 by L I S A H.
Beware- hopefully its just at this location.....signs and items are not marked (price change) and placed correctly......of the specials listed in ad.... very misleading leading, and deceptive... over charging... The weekly ads are eye catching..... to be in the store and taking advantage of.....also look at these pictures..sounds like a good deal....states 4 lbs of chicken wings..in AD $7.99... in store a different bag ( it was a 3 lb bag)...not such a deal... And then the cashier to be less then helpful......shameful
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December 2019 by AS S.
I'm so disappointed with Giant Food in general because they're not participating in reducing plastic use. It's disheartening to see they fill each checkout line with tons of plastic bags, but hide the paper bags ... you can ONLY get paper bags IF you ask! Come on Giant Food, get with the times! Practice, Reduce, Reuse, and Recycle!
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December 2019 by Mike R.
It's a Giant supermarket. How exciting can it be? Not much but it serves a purpose. This one at the corner of Centreville/Clifton is adequate, but there's nothing that really separates it from the completion. Yes it's a convenient location, and less busy than some of their other stores. They have a wonderful floral section for a loved one, a decent selection of greeting cards, a a really big seasonal aisle. Check out is a cinch, for the most part. The added self checkouts have sped up the process. As for cleanliness, this store gets high marks. Finding employees can be challenging, and quite often the customer service desk is unoccupied. As for sales, they occasionally have a super one, but don't expect much as grocery stores don't have big profit margins. I do like that this one is located, just a few stores from a ABC. One stop shopping helps, but it's just another food store.
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September 2019 by Mr M.
Their new pick up service is amazing and convenient! Placed my order online and dropped by after work to hand picked fresh produce and my entire shopping list. Renee and the entire crew did a wonderful job..I love this store! For a busy store, the staff is friendly and helpful, from the store manager Ken to the whole crew! You get two thumbs up!
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December 2018 by Sherry M.
I had a great experience with Giant's meat department recently and wanted to share. There was a helpful gentleman (could have been the manager of the department) that gave me great advice on how much meat I would need for our Christmas gathering and proceeded to give me a great recipe for preparation. When I expressed concern about the cost he showed me that with my bonus card the price would be reduced by $30. The lady behind the counter was also very pleasant and helpful.
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December 2018 by Susana G.
This place always has what I need. The selection in the organic section is a good size and has lots of products I like to purchase. The only downside is that it's always busy and full in the afternoon and weekends. When there's a snow forecast, it's a guarantee food will run out so arrive as early as possible. They are open until 12 which is convenient for those who live nearby. Customer service is great!
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October 2018 by Nathan C.
I used to shop at this grocery store all the time since it's close to my home; BUT NOT ANYMORE!!! The groceries here are so, so pricey, I see random groceries all over the store that are not in their proper place, restrooms were dirty and disgusting, and the staff here were not that friendly! I prefer shopping my groceries at Wegmans from now on!
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October 2018 by Mike S.
I have lived next to this Giant for 15 years, it used to be my primary shopping store. Over the years I have bought organic chicken from there and within two days it was spoiled; it was a hard lesson to learn and costly (before I stopped buying it). Great produce but the whole store is very very pricey. I primarily shop now at Wegs the price difference is significant lower and the selection of fish and organic meats is vast in comparison and the product has realistic shelf life. Great associates at the store but they are sneaky with the high pricing. Two weeks ago 12oz Starbucks $7.20, today it was over $9.00! The new look is nice but would prefer rational pricing.
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October 2018 by Dena V.
This Giant I have been going to for years. It has gone way downhill. The last 3 times I have been, the store is in disarray, appears dirty, and the staff have not been courteous (some very rude). The baggers have been terrible (bagging not using any sense - not double bagging heavy items. Putting heavy items on top of bread and perishables). Today several bottles of Kraft mayonnaise on the shelves were expired by seven months. Totally unacceptable. Bad mayonnaise can really sicken if not kill people. I could not believe that. The dates clearly said March 2018. It is October 2018. I'm sure glad I looked at the expiration dates. The shelves were barely stocked today (almost no beer on Monday at 6 pm - really? That's bad - attaching picture to show you. This used to be my favorite grocery store. Now I need to find another store. This is crazy. And the cashier today said he was tired from too many hours and people calling out. I didn't ask him. That was his greeting to me and all that was said to me when I checked out today. Something is terribly wrong with this store now.