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February 2024 by Karen T. Thompson (Weezy)
The store was quite cleanly and the staff was very friendly however, I wish the sizes in all different departments were either put together or styles of the same sort we're together.
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February 2024 by Julie Charbonnier
The employees are not friendly
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November 2023 by Jason Nicholas
Lots of great things here! Bins a fun to search through. Auction was pretty busy so looks like it’s a big hit.
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July 2023 by Kerry Stafford
Store was very clean and organized. Employees were very friendly. Found a few good things quickly, as the store was mostly empty at 5pm on a weekday. Docked 1 star for poor packaging. This Melissa & Doug puzzle was in perfect condition but the packing tape used to secure the pieces ripped off the finish. Still a good deal!
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July 2023 by cole torres
This location is clean and well organized with friendly and helpful associates. But there needs to be oversight on the way that employers are tagging clothes and taping up items with more delicate finishes. I saw lots of cute clothes that I would have purchased of it didn’t have a giant hole from the tags punched right through the fabric. Tags can be placed in seams or on fabric care tags, yet they always seem to be punched right through the fabric in obvious places. It might be just a tiny hole in the store, but after washing and use, that hole becomes much bigger. I’m happy to support the cause and get a deal, but not for items that seemingly came into the store in great condition but then are ruined with holes. If there was improvement on keeping the items in better condition, this would a five star rating.
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June 2023 by James Hampton-Snow
I have been visiting a lot of Goodwills in the Greater Richmond area lately and this is one of the better ones. I go mainly for house goods and this place had 2 things going in it's favor. It had loads of nice stuff and as compared to other Goodwills, the prices seemed reasonable. Today Yellow was half off and there were several tempting items I could have bought for just $2 a piece. In my opinion these are real thrift store prices not overinflated and absurd. My friend did buy a belt. The place is very large and I know I'll be back.
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May 2023 by Kivan Johnson
Out of all my years visiting Goodwill I have never met a worker like Sharon. Sharon was just… amazing. I am speechless for words. Checking out is usually just a mindless experience, but with Sharon it felt like I was talking to my aunts. She was so welcoming and made me feel special. Sharon, you really made my day and I wish everyone gets to experience an interaction with you.
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January 2023 by Lo Hair&More
Great selections for home decor& family. Very organized. Staff friendly.
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January 2023 by Sheran Poellnitz
One of my favorite Goodwill stores. Always neat, clean and organized. Customer service is always warm and welcoming
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December 2022 by Kimberly Terlap
Just like every trip before this it's always an experience and I always find something whether it's a gift or for myself
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December 2022 by Morgan B.
An older gentleman who worked there was helping me move a dresser i had just bought. he brought out a dolly to help carry it out, but for some reason instead of using it, he began to shove the dresser across the store floor despite my telling him to please not do that. He broke one of the "legs" of the dresser, a piece of wood was forced off while it was being scraped across the floor. this is a late 1800's antique piece, i was very upset. if you buy furniture here, move it yourself, as they have absolutely no idea what they are doing or how to take care of furniture.
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December 2022 by Sheila Jones
I would like to give a huge shout out to Quintez for his great Hospitality experience he was such a great help and getting things off the shelf and looking for something that I have been looking for in the back. We need more people like him in customer service thanks for all your help and the store looks great also
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October 2022 by Julien Belair
Signage advertised 5/$5 DVDs, check out with 10 DVDs expecting to pay $10, and was cited $29. Walked out. And after we waited for five minutes for a clerk to show up at all. What a waste of time.
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September 2022 by Jodi Foran
I love the stores, but the prices are becoming too much. Lowest price marked is $4.79. why? I don't understand.
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September 2022 by InsaneSenioreta
Despite the ugly interior, the store was on par with any other Goodwill. I didn't buy anything for myself but the selection was good, and on a better day I'm sure I could find something. Would definitely come back if I'm in the area and need something to do.
