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March 2024 by stevie mitchell
I came in today to check out the new location and end up purchasing some accessories. Austin was my salesman. He was awesome. I will be returning to make more purchases in the near future. Thanks Austin!!!
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March 2024 by Simone Carr
I have had the best experience ever. Came in & was immediately over whelmed with how big this place was & all the options but Austin was able to guide me to exactly the style of couch I was looking for. He showed my all the promotional deals & did due diligence on making sure I understood the deals I could get. Came in for a couch left with things to finally replace all my hammy downs with great deals, including a purple mattress i can not wait to get! Such a down to earth place and as big & overwhelming it seems every interaction I had was top tier with happy enthusiastic customer service without the awkward salesperson gimmicks & pushy-ness. Would give a 100 more stars if I could.
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March 2024 by Joey Patenaude
Excellent customer service! Ask for James C.
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March 2024 by Ms Wiggins
Timothy is a life saver!!! I came to Ashley not really knowing what style I wanted to buy, but he worked with me and I got my new furniture and accent decor!!!!! He was very patient with me and explained all the details! Thank you!!!
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March 2024 by Chris Malone
Timothy was very professional and knowledgeable.
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March 2024 by caren Malone
Timothy did a fantastic job with explaining everything and he was professional.
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March 2024 by Jordyn Rodriguez
Austin was very helpful and always trying to find the best deal. I was in and out before I knew it with a great deal on a new couch!!
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March 2024 by Stephanie Barron
Was very excited I found some furniture quickly after my move. I wanted it as fast as possible but knew waiting for delivery was a good choice as I had no help to bring it home. I have been waiting 3 weeks now unable to unpack because I have no furniture. Called customer service and they say it will be 3 MORE weeks to get my dresser in. I literally do not understand why they are selling furniture they do not actually have. Unrealiable honestly shady business. Try somewhere else first lest you also spend 2 months without clothes.James C. Got me all set up with the bedroom set I was looking for. He was very nice helping us find everything.
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March 2024 by Regina Layne
I came into the store with only a general idea of what I wanted. James C. provided me with excellent service along my journey and helped me to find something comfortable that would also provide support for chronic back pain. I highly recommend seeing James C.
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March 2024 by Sandy Watts
We had Austin Pulley help us in choosing a love seat that let my feet rest comfortably in the reclining position. He searched and found all sofas with a longer foot extenstion and also showed us the individual recliners that could also work. He was a great help and I really appreciated it.
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March 2024 by Odalis Galeano
UPDATE MAR ‘24: I am disappointed with the delivery aspect of this store. I was given a delivery date/time window which was sent to me by email and text. That day came and nothing. I tried to call central customer service, which is impossible to get a hold of. When I finally got someone, the rep told me that my delivery was not on the route that day. I was angry because i rearranged my day for this. The rep couldn’t give me a new delivery date. I called the CH store directly and no one was answering the phones/machine said the story was closed. On a random weekday? So I had to go to the store to understand what was happening. At the CH store, I spoke with someone name Kayla. She was very nice, but asked i call back in a few days because my mattress was still on backorder. How is a product that was already confirmed to be delivered still on backorder??? I called back Kayla a few days later and she gave me a new date for the following week (which is now about 2 weeks later from the original date i got). Honestly had no trust that this new date was solid but whatever. It ended up being delivered on the date she gave me. Nice people in this store, but the logistics are awful. If you need something quickly or need to stay home from work to wait for a delivery, I recommend double thinking Ashley.The purpose of our visit my family was looking for a mattress that we had seen a few weeks earlier. Belinda came to help us out and still broke everything down for us as if we had never seen the mattress. She was very patient with us. She made us feel like we made a right decision. Everyone was very nice who helped us in the process. If you plan on visiting, make sure your day is free because this team really takes their time to make sure all the details are in order. Luckily you get to sit back on the comfy sofas! Thank you Belinda and team for your great customer service.
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March 2024 by Ginny Cerveny
Polite. James C was very helpful.
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March 2024 by Marlena Catron
Belinda was very helpful and knowledgeable about the bedding.
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March 2024 by Charity Pennell
We received excellent service at Ashley in Colonial Heights. Austin was so thorough and attentive. We will certainly be back!
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March 2024 by Rhonda Hannuksela
Belinda Miles was very helpful and kind! Thanks for the excellent assistance! Will be back to see her.
