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July 2024 by Ebony Edwards
I came early so there wasn't much traffic in the store. Kelly at the Colonial Heights location was so patient and informative when assisting me with upgrading my phone. I appreciated it greatly!
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July 2024 by Bryan Williams
I initially came to this AT&T to see if they could help me. The bald man that "tried" to "help" me wasn't helpful at all. This man didn't even try to exhaust all other options. Even when I showed him my phone in it's condition, he was still NO HELP. I wasn't even in the store a full 15mins. He handed me a brochure and sent me on my way. Ashlin of the Chester location helped my with ease and understanding. Even with my phone in it's state at the time we were still able to access my account info. The bald male AT&T associate gave the worst customer service I've ever seen. Told me he couldn't get in my account. ASHLIN WAS ABLE.
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July 2024 by noe palacios
This is my second time upgrading my phone. The customer service was amazing. All questions got answered the gentleman, Steven He was amazing walked you through everything positive energy. This is my first time ever written a review on something and it had to be this because today was just an easy and amazing experience.
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July 2024 by David Privette
Kathrin is amazing! Every time Kathrin has been in the store, I knew I was going to have great service!
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July 2024 by Curt Friedrich
The wrong number was loaded on my a new phone. It took hours to fix it. I was told the contacts and pics would transfer to the new phone. It didn't and took a few hours to fix. I spent 5 hours getting a new phone and getting it to where it is ready to use.
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June 2024 by David Hatcher
They sold me on direct TV streaming yet their 5g wifi isn't worth the pot you piss in...Plus you have to return it within 14 days if not satisfied yet it took more than 14 days to figure out the damn thing isn't worth a pot to piss
[email protected] I'm trying to watch the Kentucky Derby and it's saying "we're experiencing a temporary issue playing this content please try again later this has been going on for the last hour and a half!!!!$$$$$%%%^^
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May 2024 by phillip tyler
The store rep helped me right away, she looked up the info I asked for and directed me with calling customer service, 611, but during that call which took over and hour ,most of which I was on hold, my problem was still not solved and I still need to wait for a return call to let me know that my phone is unlocked. I've been an AT&T customer for over 20yrs and and thoroughly disappointed and dissatisfied with this. I've paid way to much money for way to many years to be treated this way
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May 2024 by Victor McCluskey
Amazing service. Entire team was so helpful and knowledgeable. Jovan and Logan helped me out but honestly all the guys get a 5star review. This will be my go to phone shop from now on. Thank you again Logan!
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May 2024 by Joe Winfield
if you are not ywt an at&t customer and your are trying to make a decision, don't do it!
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May 2024 by Kmall Jack
Very helpful and fast service.
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April 2024 by David Gomez
Feel like we got a little duped on our deal. Wanted to buy phones outright and got lured in by an employee to do a trade in promotion and we paid the difference right then and there and asked if this was paying the phones off and they said yes. We have been receiving a credit back of our trade in on our bill, but wasn't told that if we wanted to upgrade or leave that we would have to pay a remaining balance due to the credit only being applied in a small amount month by month, and that they will only be applied each month until the balance is paid. I understand the deal in full now but just seems a little underhanded to me when I had initially said I wanted to pay for the entire phone outright
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February 2024 by Evette Wilson
I was trying to pay a past die bill and was rudely attended to by one of your customer service rep. I had a lost card and i changed card before billing but it did not use the new card.. i was trying to communjxate that fact when the person on the phone could not take the time to listen. I asked to speak to manager and she would not allow. If this is your service doe when things happen I may have to take my loyalty somewhere else.. My past due amount is paid . I only hope the new card will be used next time.Very disappointed,E. Wilson
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February 2024 by Lauren Carter
My old 12pro phone started taking a dump so I had to upgrade to the new 15pro, Steven helped me out, he was extremely nice and got me back on track with what is essentially a life line for my job! He even helped me pick out a new case that was perfect for me and a new screen protector (as a mom this is a must!) it was a seamless transition as my phone was already backed up (I knew it was important to do before switching over to a new phone so we didn’t have to sit and wait for it when getting the new phone set up) I’m back in business and loving my new phone! Thanks again Steven!
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February 2024 by payge Gallagher
After having some rough experiences with other phone providers, switching to a new provider was scary. Steven made the process so smooth and I was even able to upgrade my phone! Thank you Steven for setting me up with success and my new phone.
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February 2024 by Stephen Huffman
We worked directly with Steven and Derek. Both took great care of us and process was simple and quick. Got two new phones and iPads. Highly recommend this location and if you want brownie points, bring cookies (or any sweets) to Steven. Great job guys!
