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February 2024 by Joel Garcia
It's good but I recommend that you look for more options because the deal is not that good
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February 2024 by Kerry-Ann Parsons
Went in and found exactly what I needed. The great things about stores like Autozone versus big box home improvement stores is that if you are looking for a handtool, it's right there in tools. I checked online, it was in stock, there was not a long wait. I was in and out in under 5 minutes. The tools were a little more expensive than I would've liked, but hopefully it's a Buy Once Cry Once situation.
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February 2024 by Jody Moncrief
My son bought rotors, calipers, hoses, and pads in November. He supplied the store with the VIN to be sure he received the correct parts. After swapping out the parts and bleeding the fluid he wrapped up and tested. All seemed fine in the neighborhood. The next day, the brakes tightened down and was causing high heat and smoking. He took the truck to a local garage that confirmed the work he performed was done correctly. They also confirmed there was no trash in the brake fluid and that the calipers, the brand new out of the box from Auto Zone, had locked up. The garage brought the defective calipers to the Chester Auto Zone and obtained new ones from that branch. The new calipers also locked up. So the mechanic obtained replacement parts from NAPA and they worked and have worked flawlessly since. I wrote a letter and hand delivered it to the store to inform them of the costs of the repairs and the day of pay my son list due to the defective parts that was sold to him. The damages to that point was $1800.00. We later found new damage the mag wheel on the passenger side and the bearings on both sides burned up within a week afterwards. After not getting proper communication from the management, I stopped by over a month later to see what was going on. Since that visit, no one has reached back out to explain ANYTHING! This was extremely disappointing. In total my son's losses near $3000.00 in repairs and lost time from work. My son has purchased parts from here exclusively. He is a bit passive about it but will be shopping elsewhere unless AutoZone makes him whole or does something to make it right. I would expect management, especially at the district and corporate levels to be better at communicating to explain what their position or plan is. I am willing to update this post if things are dealt with appropriately. At minimum PLEASE COMMUNICATE! If this happened to their children I am sure this would already be settled. #disappointed dad sad to see a hard working son being wronged...It's been about a week since the last review. No communication has come from AutoZone yet. More disappointing...1/13/2024...Still no communication from AutoZone. Discouragingly disappointed...1/21/2024.Still no response. 2/4/2024.
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February 2024 by Tia Mccray
The cashier was so nice and very very patient and helpful over at the colonial heights auto zone on Colonial Heights Blvd
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February 2024 by Lisa Perkins
Always helpful
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February 2024 by Frances Williams (FREE)
Very helpful. Installed battery and wipers in no time.
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December 2023 by Tracey Greene
Went to get a part for my daughter's car. Customer service was good. The young man helped me get the part ordered. Grateful for that. Thank you so much.
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October 2023 by Marshall Hubbard
Can't say enough good things about Jalen. My tools are in storage right now from move, and he was able to help me change my wife's battery that I just jumped to get the car to autozone. Awesome customer service.
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September 2023 by Malone A. Rodriguez
The staff is always courteous and helpful whenever I have to get a part for any of my vehicles and they almost all the time have the part in stock.
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September 2023 by leslie horton
Ida M was awesome. She went the extra mile. Thank You Ida!
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August 2023 by Christopher Dowdy
My car was having battery issues so I took it out there. They tested the battery and said that it was bad. They offered a lot of options for replacement and even change the battery for me had me in and out in about 20 minutes very excellent service and very respectable store manager.
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August 2023 by dee boykins
Get what u need and take parts to the mechanic.. That way, you are just paying for Labor!!!! Then they may say we'll there is no warranty on the part.... You tell them so what I don't need a warranty because with auto zone you get a warranty on most parts so all you have to do is bring the part back to them and they will replace it for FREE
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August 2023 by Charles Hobbs
Top notch service. Marquis helped us with our issue. Very satisfied with recommend anyone going to this AutoZone auto parts
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May 2023 by Chanel Brown
Anthony Haines the manager in training was wonderful and very helpful. He was patient with me and help me with all my needs for my truck. Also, Keith in commercial helped me with finding the right parts I needed he took time to explain each part too me. Great customer service!!
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May 2023 by Faven
I came to Autozone to replace my rear blinker bulb and was greeted with extraordinary service. Particularly, Anthony and Steve went above and beyond in making sure my bulbs were working prior to leaving the store, and treated their customers with kindness and attention. I cannot thank these two enough for the positive experience I've had at Autozone!
