-
February 2024 by C. D.
Good customer service the whole way through. They continuously kept me updated throughout the process and the results look great. They used quality parts and kept the process moving forward each and every day which made for a quick turn around. Will definitely go back if I have any other damage again.
-
January 2024 by Jessica
First off the job they did was good, paint, body work ect. Communication was crap, I had to call and keep asking when my car would be ready. They promised a time and was 4 days past that date. Same excuse every time “they are behind”. Knowing a paint booth is down maybe they shouldn’t take on more work then can handle. They also knew I was having to pay out of pocket for repairs and the rental I needed and ordered Unnecessary parts. Lady at the desk even acknowledged that and did nothing about it. So repairs were almost $600 more than what I was quoted. $6000 later and 18 days later I got my car back. I hope I never need repairs to my vehicle again, but I know that I will not go there if I do. I am also going to the Better Business bureau for the money I spent that wasn’t necessary.
-
January 2024 by Haley Brown
I had the best experience with Colonial Heights Collision Center. Ryan that works with USAA customers was amazing, his communication with me while my vehicle was getting fixed was top notch. When I received my vehicle back, I couldn’t complain because it perfectly fixed.
-
January 2024 by Terra Utter
Sipper nice, they explain the process very well. They were great to work with.
-
December 2023 by Pamela Walker
Had my sister car since August this has put her in a real inconvenience spot. Bad business
-
November 2023 by Summer Rowe
Pam went above and beyond when it came to getting my rental, she made the whole process super easy and my car looks good as new! I highly recommend this place and Pam!
-
October 2023 by Rachel Yarbrough
Top notch customer service. I had my ignition switch replaced due to attempted theft. Chris (service dept) was super helpful, called me daily with updates, and worked very quickly to get me back in my vehicle. Thank you for making a stressful situation a lot less stressful!
-
September 2023 by Allan Williams
good work slow getting it done said due to dealer delay in shipping need pieces. Staff very proffesional and friendly
-
August 2023 by Ashley French
Terrible at communicating, slow, & oblivious. Over the months of my vehicle being there they never reached out to me with updates, they kept promising a date of my vehicle being done and never met that date- they kept telling me issues came up the multiple times I went to pick it up when they said it was done.Services: Steering & suspension repair
-
August 2023 by brock french
Terrible experience. Wife got into an accident right up the road. Scheduled a drop off time with my insurance agency. Colonial Height Collision Center said they never got the appointment and it was my fault. Kara said they would get the car in some time the next week. I was never communicated with, I had to call Kara for every update or even had to stop by multiple times cause Kara never called me back. My car was there for three months, at one and a half months Kara told me my car would be done, I went by to pick it up and at that time she said they needed to order a bolt to put the bumper on (so not even put together or cleaned). So that took three weeks cause it was on back order. Then again I was told my car would be done two months and one week later, so I went by to pick up the car. I was in the waiting lobby while Kara went to check on the car. She came back and said bad news. Showed me a picture of my car with the bumper on and the wheel and tire completely crooked. She said her tech just noticed that, and that it would need to go back and get taken back apart and the suspension and arms would need to be fixed. How can a repair place that does an inspection of damage at the very beginning not see a crooked tire that clearly had got hit in the accident? I saw the bent tire, and it was deemed non drivable because of the tire being bent. However, they did nothing to fix it until completely finishing the rest of the repair. So it took another three weeks to fix that issue. No updates at all. I never received a call from Colonial Heights Collision Center. I had to do all of my own updates to include driving to them. Very unprofessional, disrespectful, and lazy. I understand being busy but for three months of a customer that you told multiple times that you'd call right back and never calling back. That's just terrible customer service.To make it better they use the excuse that they have cars there that have been there for six to eight months. How is that something to brag about? They also admitted the cars were there for much bigger jobs, so how does that pertain to my small fender bender? Complete joke of customer service and customer satisfaction.Services: Tires
-
July 2023 by Nathaniel Gomillion
Great doing business with them.
-
June 2023 by Tim Hall
My latest experience with Colonial Heights Collision Center was exactly what I expected. That is why I use them. They put the "Pro" in PROFESSIONAL. Not only do they do top notch body/paint work their support/admin personnel are super friendly and caring. They listen, heed, advise and take action appropriately. I cannot say enough about Chris Dalton and the way he bent over backwards to help me and kept me informed every step of the way. I was also loving the Nissan Rogue you loaned me and sadly (LOL) you finished in only 8 days so I had to bid the Rogue adieu. Thanking all Y'all at Colonial Heights Collision Center once again.
-
April 2023 by Cathy Houston
Super nice folks fixed an issue in one day.
-
March 2023 by Nevada Steele
Colonial CollisionBody workCon: had to wait 2 months for an appointmentFront desk agent was professional but kinda reserved *shrugsParking is very limited unless you park in the backPros:My car looks amazingThe communication was good, progress updatesFast service - 1 weekWork guaranteedPicking up my easy pass while fixing my car was seamless*Extra points for - rental car and body shop relationship allowing rental car drop off at the body shop.I would highly recommend.Services: Painting
-
February 2023 by Anna Hemley
Ryan took care of my car and did an awesome job I definitely recommend this place!Services: Steering & suspension repair
