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March 2024 by Jalylyan Hall
Great Service & Vehicle!
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February 2024 by Shanesha Blair
Enterprise has great customer service and is always helpful. I have rented from them on numerous occasions and had no issues.
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February 2024 by Patricia Yonts
As much as I praised this location prior, I can no longer anymore. I had an issue with not having a credit card. I don’t believe in them. Totally understandable. Chime is definitely a bank though, it sucks they don’t have the option for that when someone is in a bind with their car being in the shop.Above all that, I do understand policy, it is what it is. What I can’t wrap my head around, and why I have the one star- was the arrogant nature of the ladies who answered my calls. The tone, and overall attitude are really extremely disappointing. It takes nothing to be kind to someone. Especially when they’re kind to you. I get bad days, but I’ll never understand disrespect and overall air of “I’m better than you”. Hopefully for the future, this location learns to be more respectful towards their costumers, and definitely raise the bar on policy.
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February 2024 by Dima win
I Rent a Premium class car and was not disappointed with the car they gave me. Dodge Chelenger did the great job even going true the winter storm on my way to Ohio and back. I also was offered a ride back to the place I need after a drop off. Big thanks to Alexander Wade and Jessica Grose. Great people are always there to help ?
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February 2024 by Victor Martinez
Best enterprise.
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February 2024 by Joe Burch
I had a great experience with the car. The car drove smoothly and I had no issues. I also had great customer service as well receiving the car as well.
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February 2024 by Gary Grover
Always kind, professional and helpful I would not go anywhere else for a rental car.
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February 2024 by Sonya Gholson
In the early part of December I rented a vehicle from your Colonial Heights establishment!! I was more than impressed at how nice and professional the entire staff was! Although I've rented from you all before, Serenity took her time and thoroughly explained the process to me. She was so nice and genuinely cared about my situation and provided me with the car I needed and desired. I left very happy! Thank you again Serenity and the entire staff!!
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January 2024 by Ela Rag
The representatives there are great at the Colonial Hgts office. The manager was the first person I came in contact with and her customer service skills are awesome. Every detail was explained to me,and since my car from the collision shop was not ready in the time allotted by my insurance policy,Interprise charge the insurance rate, that's great for customers that have to pay out of pocket after a car accident. Everytime I called them I received excellent service and the staff was always polite, patient,and knowledgeable. Enterprise Rent-A-Car you rock, keep up the great work. Kudos
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January 2024 by Camille Jones
Recently rented a car it was totally a piece of junk. Tried to go back and return it. They told me that they were out of car rentals that I can go to any enterprise went to other enterprises still the same thing had to keep the piece of junk car for two weeks, then I went back while returning the car. The car broke down right in front of the rental car place wasn’t able to get it right back to my car that was at caliber collision. This place is a joke if I were you, I would run.
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January 2024 by Alberta Walker
They always take care of me very well when I come there. I have been dealing with Enterprise for 3 years and love them
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December 2023 by Antonio Scroggins
I moved to colonial heights and use this enterprise twice. 1st time was awesome 2nd time started out rough but serenity made it right. I can say that l have dealt with enterprise for years. She apologized and fixed the issue and thats what i call 5 star service. With me being a manager i can say her service was excellent. Thank you will be back again soon.
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December 2023 by Ted Sowinski
Mert at the Newport News, va location went above and beyond by extending my rental for my wife and I as we awaited the arrival of our son and for the new motor to be put in my recently purchased vehicle. My family and I are very grateful for Enterprise.
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December 2023 by Tracey Greene
Yes I went to rent a car to go one way to Ocala Florida to pick up a U-Haul truck to move my furniture. Anyway I received such great customer service from the employees at this business. I just want to thank you all for making my day a little bit easier. It was fast it was quick it was easy to rent the car and the car was immaculate and I love the way that the car drove it made me want to buy one of those cars but anyway thank you so much for your hospitality and for providing me with such a wonderful car for my trip. I will definitely be back and I definitely recommend Enterprise
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December 2023 by Sylvia Bivins
They were extremely nice and professional. The woman (named started with T) was very knowledgeable, the guy that took me to the car actually gave me his umbrella because it was raining. I love the kindness and professionalism.
