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March 2024 by Raven Sights
Definitely not work the money, the older black man that works afternoons is rude. Staff is not knowledgeable about policies and gives out misleading and inaccurate information. Definitely will be canceling membership.
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March 2024 by Vincent Rawlings
I am active duty military here at Fort Greg Adams. I got told I wasn’t able to use a free pass because other policies and guidelines are against it if you do not have a Virginia drivers license. I Have a Connecticut drivers license and I don’t switch my license state to state every time I move or travel.I tried to ask about active and fit direct, but apparently this specific gold gym doesn’t accept that so This was one of the worst experiences I have had with a gym in my life. They didn’t even try to attempt to get me a membership at the gym. They requested that I pay for a day pass. Also, I had to wait around for one lady that only knew these guidelines and couldn’t show me them when I asked for them multiple times she just said she will deny me. I would attempt to be trying to call corporate because they were very rude and just very unprofessional there. Definitely not a gym I recommend to anyone, especially if you are a consistent gym member
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March 2024 by Michael McTernan
Like all gyms, they use creative marketing gimmicks and intentionally slow and unresponsive online portals to completely stop you from changing or canceling a membership. They're exactly like AmFam. Much better off with smaller local gym. All hype and no real substance. Solid choice if you're looking for attention while working out. Not so much if fitness is your only goal.
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March 2024 by Dalaniss Medrano
This gym has a daycare 7 days a week which is extremely rare across the country! The women are so caring with my two littles which allows me the comfort to give myself time for self love and care for the day. The gym is clean and the employees are amazingly sweet. If you want a family friendly and judge free gym environment, I highly recommend a membership here if you are thinking about it. This is your sign! ??
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March 2024 by Edwin Reyes
One-Star Review for Gold's Gym Colonial Heights, VAHeadline: Impossible to Cancel Membership - Avoid This Gym!Body:Joining Gold's Gym in Colonial Heights turned into a nightmare when I tried to cancel my membership. Their cancellation process is designed to be a hassle, not a convenience.Here's what makes them the worst:* Canceling requires a manager in person or a certified letter. Forget the ease of online cancellation offered by other gyms. Gold's Gym forces you to jump through hoops, hoping you'll give up and keep paying. It's a transparent attempt to squeeze extra months out of memberships.* 30-day notice with unclear billing. The 30-day notice rule is confusing, and the bill date can land within that period, meaning you're still charged for another month!* Ignored complaints: Despite numerous negative reviews about this same issue, Gold's Gym does nothing to change. They simply offer the same unhelpful explanation.My advice: Save yourself the frustration and avoid Gold's Gym in Colonial Heights. There are plenty of other gyms that value your time and business, with cancellation processes that are actually convenient.Note: Look out for the same unhelpful explanation after this review.
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February 2024 by Jontiasha Goode
So went to a sister location and i was highly upset with my visit i usually always work out at colonial heights and i always feel like I’m at home and with family because everyone is so welcoming and we laugh and talk the Gm walks the floor and talk and to guest and give hugs and the same staff it’s family oriented
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February 2024 by Stephen Haase
You can sign someone else up but cannot cancel the account you set up. Not sure how that's legal - but they seem to think that it makes sense.Oh and as a bonus even when you do manage to cancel they still charge you for an extra month - so cancelled mid January but they're going to bill in February for an additional month. Thankfully we're both young enough that they're losing out on decades of future sales based on their inappropriate and questionably legal Service Agreement. Can't wait to he part of the class action suit ?
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January 2024 by Tony Carter
Quality gym, accommodations for children. Negatively, it charges for guest.
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December 2023 by Coleen Af
I went in for a tour of the place, because I was thinking about joining. The person giving the tour gave very little information and didn’t seem to know much about the place or able to answer most of my questions. That was a big red flag. The place is laid out in a very disjointed and confusing way. But the main reason I did not want to join is because of their archaic system to cancel a membership as well as use another gold’s gym in another location. What a hassle! The fact that you need a manager present to cancel a membership… Or send in a certified letter is ridiculous. It’s obvious it’s a stall tactic, probably in hopes that the member will get tired of trying, and they’ll get a couple more months out of your membership. It should be as easy as the way other fitness centers do it… Through technology, you should be able to cancel with a click of a button!Until golds gym changes this policy, I think they are going to have people rightly upset about this… Just read all the other reviews and the complaint is the same. Yet they do nothing about it. They just explain why they have the system in place they do….. which they probably will do again in response to this review!
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December 2023 by RealFaithLife
This gym has been my therapy…literally (mentally, emotionally, and physically). The weights don’t care what kind of day I’ve had. They (the weights) welcome the aggression + progression. The weights aren’t envious. The weights get roughed up and say after the set, “that’s all you got?” The gym is part of my weekly battle rhythm and to see my fellow brothers and sisters getting after it night after night is motivating. The members are focused, personable, and considerate. The management and staff are tremendous! After 4 years I have never been without a fist bump, head nod, a joke, or a spot if needed. Stop waiting and come discover your best self.
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December 2023 by Alex Daughtry
Have the lights on in the outside area when it gets dark. I see people utilizing the space. Otherwise great gym.
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December 2023 by Chad Pinchokchay
One of the best gyms I've been to.
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November 2023 by James Hayden
Have been a member over 10 years, the gym is good, but they make it as hard as possible/inconvenient to end membership… went on Sunday to end membership they could not, but they could let you sign a contract to join. Had to weight 35 minutes the next day to cancel. Join planet fitness next door!
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November 2023 by Nick Koval
Needed a gym for 2 months total. Was told at front desk when I signed up that my best option was to pay higher monthly fee. Was billed an ANNUAL fee 45 days into my membership. No problem I told the front desk I understand, but now that I moved I am calling in to cancel. “You must come in person or send a certified letter” was her response. Then why did front desk say that it was okay for me to cancel once I moved? Now I will spend more of my money to get certified mail to their gym and cancel that way.The gym itself is FILTHY!!! Bathrooms smelled of a outhouse every time I was there. No scales in the entire gym. How do you track progress with no scales? Weights are all mismatched (some rubber coated plates were damaged) and most of the bars need replacement/oil (except the bars in the powerlifting section) deadlift platforms needed replaced probably 5 years ago. It’s not safe to use as they flooring is uneven. ALOT of the machines need some repairs. Bicep curl machine where you add free weights is practically unusable and not safe (rubbing). Floors in dumbbell area is not ideal either. The one cable machine is not in the best shape either.In conclusion, if Arnold walked in here I reckon he would not be impressed. From staff training during membership signups to equipment maintenance, all the way to cleanliness….this place needs an overhaul. Hopefully owner will read this and take action. Colonial Heights needs a good gym to throw around heavy weight and this is the best we got?! Disappointing…Compare this to Midlothian golds…night and day difference.
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October 2023 by Miss Indi
Definitely my least favorite of the Gold's gyms I've been to. No cinema room, no pool, kind of small. There is a small area to work out outside though and that's kind of cool.
