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November 2023 by Lu Ann Collier
My husband and I were heading out of town for a long weekend when we stopped for gas in Colonial Heights. At the pump, we realized our back tire was almost completely flat! We drove to this Goodyear Auto Center to see if it could be repaired. Unfortunately, after removing 2 nails, it was determined that it couldn't be fixed. A new tire had to be brought to the shop from another source. We had our dog with us, and so spent the next 20 minutes or so walking around the area. We headed back to the shop and the manager was kind enough to let us bring the dog inside (so we could sit down). Soon the car was ready. Start to finish it was 90 minutes! We were so grateful to the staff, Lawanda Hill, Hunter Wemmering, and others. They were so professional and compassionate. I would highly recommend this place to anyone, and will go there for our future tire needs.
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November 2023 by Marty Barry
Best service ever. Pulled in just to have my tire pressure checked because I had a low pressure indicator showing. Troy checked it right away but found a bolt in my front right tire! They had a tire in stock and I was ready to go in less than a half hour! Amazing service from everyone there!
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November 2023 by Lu Ann C.
My husband and I were heading out of town for a long weekend when we stopped for gas in Colonial Heights. At the pump, we realized our back tire was almost completely flat! We drove to this Goodyear Auto Center to see if it could be repaired. Unfortunately, after removing 2 nails, it was determined that it couldn't be fixed. A new tire had to be brought to the shop from another source. We had our dog with us, and so spent the next 20 minutes or so walking around the area. We headed back to the shop and the manager was kind enough to let us bring the dog inside (so we could sit down). Soon the car was ready. Start to finish it was 90 minutes! We were so grateful to the staff, Lawanda Hill, Hunter Wemmering, and others. They were so professional and compassionate. I would highly recommend this place to anyone, and will go there for our future tire needs.
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October 2023 by Travis Colvard
Took my car to get diagnosed for a pulling issue. Cars alignment is perfect when going straight but car with push forward under a small amount of power. "Fwy on ramp curves"I dropped car off. 10 minutes later I hear my car go passed my house. Turbo spooling. Wg opening. And by the time he goes past my back yard he is in 3rd gear. I waited to see if he would come back the same way and he did. I have 2 videos of him smashing the throttle going straight and the other is of him revving my car up and a passing mustang.I understand test driving the car. But to be testing a problem of turning and the car pushing in a turn is one thing. Going threw the gears in a straight line with the car under full power is just a joy ride. The reason why it's not zero stars. The lady at the front desk was extremely nice. And was trying to resolve & deescolate the situation. She understood my concern. That car is built and looks the part. I won't be bringing anything back to them. But the girl in customer service is very nice.
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October 2023 by Curtis Johnson
Employees are always cheerful and they serve everyone with dignity and respect.
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August 2023 by Kaitlyn Baitsholts
Very nice people!! We were traveling south with our trailer and noticed one of our tires was wearing funny. I had a spare, but no Jack. I called another shop, but was told that they were backed up so I called into here and the gentleman who answered was great and efficient. He said he could get it done now. We stopped in and maneuvered our trailer around to have them switch the tires. Just as we were going inside to pay the technician came out and said that one of the valves broke on one of the tires. I asked again if we owed anything and they said nothing. These guys were wonderful!! Fast service and wonderful staff. Highly recommend!!
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July 2023 by Stacey Sutton
On a super busy and super hot day, Hunter and Aaron stopped what they were doing to help me and my elderly mother with airing up our tires. Goodyear and these two gentlemen went above and beyond to make sure my mom and I were safe on the road. Outstanding customer service!!! Thank you!!!
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July 2023 by Beth Washabaugh
Robie worked me in one busy late afternoon when I experienced a tire emergency coming down the boulevard in Colonial Hgts. She told me that it was important to her to get me safely back on the road and she made sure they patched me up with an inner patch that would last a lifetime of the tire. I am so thankful that Goodyear was there when my tire blew. It’s like God just put me right there in good hands!
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May 2023 by Emily Reading
Robie is supper friendly and personable. Made sure that I was scheduled for the right services. Fully explained what was going on with my vehicle and what needed to be done.
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May 2023 by Brianna Allen
I come here for most all my car needs. Staff is super friendly and informative. Some car places can give you the ick or like they're really trying to push more services on you but I've not had a bad experience here. Definitely recommend.
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April 2023 by Dr O.
This the worst place you could ever take ur car or truck to. If you want to belied to over priced and on top of that stuff stolen out of ur car.. this place it the worst
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April 2023 by R M
As a walk-in customer, I was pleasantly surprised at how quick it took to complete my tire and work requests. 5* customer service at this facility!
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April 2023 by Denae Johnson
Robie was a pleasure to work with and was extremely helpful on my visit this Wednesday. Robie was able to educate me on my vehicle which made this process and successful! I will be returning thank you so much Robie!
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April 2023 by Valerie McAfee
The service was very polite very wonderful very skilled knowledge and gave very good recommendations. I would highly recommend coming here for service. Robie was my advisor
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March 2023 by Tim Van Son
Robie Thacker was very personable and helpful. Where have you been hiding her? Good job. Brake job, oil change. Credit card.
