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March 2024 by Kimberley Taffer
BEWARE Cheap jewelry that's breaks no matter what you buy. Customer service is absolutely terrible. DO NOT BUY ANYTHING FROM THIS STORE. I also got an ear infection from the cheap earrings. Which broke a couple of hours later.....beware
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February 2024 by jeannine franz
Colonial Heights, VA location. I would give more stars if I could. I bought a big a$$ rock for me. Bigger than what I planned. I had a lovely humorous two hours with this wonderful fun gentleman named Vee picking out the perfect ring. I even got it sized same day. Vee was awesome and gave me a great deal after giving him a hard time. ? ❤️ I am glad I let him show me options and didn’t settle for what I went for.
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February 2024 by Sinister
Great store always welcoming! Ask for lynda
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December 2023 by Tammie Whiting
Had so much fun with the Dana Augustine cstom remount show! Excellent staff knowledgeable and made it so much fun.
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December 2023 by Shannon Denney
I love going to this store. Everyone is so knowledgeable, friendly and helpful.
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October 2023 by L Miles
Been going here for the past 12 years. Customer service has always been great and consistent. Carolyn is the OG. Leah, V, Alice are always around.
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September 2023 by Paige Thompson
I would not recommend shopping here! I hate to dog a company but my experience with this company was a nightmare. Girls grow up dreaming about their ring. My husband really was looking for something so special and he was so excited when he found my ring here! It had to be resized when we first got it. They also encouraged me to resize when I got pregnant. Within the first year it had to be repaired twice for a bent band and a missing stone. They asked me at one store I contacted what I had been doing because that’s really hard. Like it was my fault and they wanted to blame me. A few months later another stone fell out and we were headed to Japan on military orders. Where I was living there wasn’t a store close so I was told there was pretty much nothing they could do. Since I have been to Japan another stone has fallen out. Now the woman is saying it’s because it was resized.. which the encouraged me to do.. now they are saying that comprised the ring. Now we are in Japan there is no store. They won’t give us any money back on the ring. My husband paid 1000 plus more than the ring costed online. Which we didn’t know at the time. The ring is listed 1700 they charged my husband 3000 for a ring that is now falling apart in less than a year..customer service has tried to blame me and the resize but taken zero responsibility. Now I am in another country with now way to repair the ring and I can’t wear it BUT we are still paying for it. Customer service has said we could pay to send it in but if it gets lost it’s on us. They have offered NOTHING for any other bad experience. They won’t give me any kind of coperate number which I hate to ask for but this situation to me is just so Heartbreaking.
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August 2023 by Katie Menard
I have had several appraisals done at this store. That staff are all super friendly and nice.
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August 2023 by Andrea Rivette
I only brought my rings in to be sent out to clean and re-dip, a service they provide for free. Tony treated me as if I was making a $20,000 purchase. He took all of my questions seriously, took his time with me, and made me feel like a valued customer.I'm so glad we purchased from them! Highly recommended!
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June 2023 by Robert Crockett
I first visited this store when I was trying to find an engagement ring for my fiance. Alice and V took great care of me and now my soon-to-be wife and I agreed that this is our jewelry store. They take their time to help you with whatever you need or planning. Excellent customer service and great atmosphere. We've purchased four rings this year and are very pleased.
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June 2023 by Linda Silk
I took my wedding set in to have 2 diamonds replaced, and the shanks re built. It ended up being totally restored because several other prongs were bad and diamonds were loose. When I picked my rings up they looked brand new! I also got them back the day I was promised they would be done. I definitely will use them again for any repairs. Great work and care was put into them!
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June 2023 by Doug Ramsey
Went in today to update my wife's wedding set. She got a Princess cut with a band insert! Absolutely stunning! We give a big thanks to Alice and Tony. They helped us match a beautiful set. Thank you!!
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May 2023 by Edward Strickland
Alice Gilliam helped me with a Blue & White Sapphire lab created Pendent for my Wife. My Wife is Very Happy with the Pendent. Alice was very helpful finding a piece of jewelry that fit my budget. I will be back.
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April 2023 by April Gettings
I had a wonderful experience with Alice. I had a ring of my mother's that meant a lot to me. I noticed that something was wrong and brought it to this location. Alice was kind and cooperative. She brought me into the diamond room and took her time to show me what was going on with my ring. She explained in great detail what needed to be done. Overall, I had a great employee experience and I felt that I could trust Alice with my ring. She took her time to make sure I was satisfied and that my sentimental ring was in good hands. I left 100 percent satisfied and definitely recommend this location.
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April 2023 by Cheryl Allard
Love the attention to detail and friendly staff. Took my wedding band in for 6 month inspection and they discovered one of the stones was missing. Fixed, cleaned and back within 2 weeks.