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January 2024 by Mercedes T.
The women that work at this location create a hostile environment. They aren't helpful along with their bad attitudes and crappy looks on their faces, it's clear they don't want to work but they're there just to have a job! I would not ever go to this store again. I needed help with an exchange and ultimately the worker first attempted to not honor their stores policies. Tiara was clueless and I'm more than positive she messed up the exchange! I went in the following day to speak to the store manager and once again I was greeted by a hostile sales associate named Cherokee that was also clueless! The store manager was on FaceTime and was of zero help! Steer clear of this store as the female sales associates don't know how to do their jobs and will ruin any shopping experience! Do better!
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November 2023 by Makita Byrd
Jessica and Yvonne was helpful with my return and saved me more money- the ladies was kind and store was clean!I will be back thanks ladies
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November 2023 by Ni’cole Thomas
So I was at the store the other day looking for some Nike slides. So I asked someone could they look up my account information because I assumed in store purchases could be seen on my Hibbett account. I had a reward on my account. I had just spent like $500 with Hibbet in South Hill and Henrico Hibbet in the last 7 days. So the female said I had a reward to use toward a purchase after she pulled up my information. So they didn’t have the Nike slides so I walked out the store. Tell me why her ugly self obviously used my reward lol. It disappeared off my account. I keep getting this error when I check my account and my points disappeared. After I call customer service to confirm what I know. Im definitely filing a police report. I work in law so she definitely tried the wrong one! I literally just received the reward. Actually I’m a just sue the store!
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November 2023 by Tamieka Alexander
When my chosen pickup person went into the store to get the purchase the store manager would not allow them to get the item even after calling customer service
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September 2023 by Rachel Dickson
If I could give them no stars I would, this place was horrible. Walked in the store no one said hello, no acknowledged I was there. The 2 workers were on their phones not working at all. I had a return of some shoes I paid cash for, they told me they didn’t have any money in the register. This place is a joke, take your money somewhere else and get better customer service.
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June 2023 by Tah Peou
If I had a 3rd thumb, I’ll put them all down
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June 2023 by Wazi Finesse
I Love Hibbett & Their Raffles
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May 2023 by Billette Beasley
1 person there, she stayed behind the counter. Prices are same everywhere that sells Nike, Puma, Crocs, & Adidas. Some cool variety of shoes in colors.
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May 2023 by Corey Morris
Service was horrible from the store manager Yvonne. Never shopping at this location again, and I'm reporting her to corporate.
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April 2023 by gregory sanders
Hibbert sports need to offer more for big and tall men
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September 2022 by Angela Rivera
Great customer service! Had the shoes I wanted when no stores in the mall did. Very helpful and even interacted with my 2 year old grandson! This is definitely where I will be going for all of my sportswear needs!
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August 2022 by Willie Mason (Jr)
Very disappointed in this location.
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June 2022 by Anissa W.
6/8/22: I've never heard of this store. My son's grandma shops here & she had a gift card for him to use towards some new basketball shoes. The staff (Yvonne) was NOT friendly #1. Maybe she was tired and ready to go because it was 8:30 pm & they close at 9 pm. I don't really know. Anyway, we looked at a few shoes & asked her to measure his foot. She didn't do a great job of that AT ALL. His toe was passed the 8.5 line & she told us to get a size 8.5 in every shoe we selected. Instead, I asked for 9.5 because he doesn't have the skinniest feet & she simply didn't know how to measure. She sighed and got the shoes. The kicker was she ONLY ALLOWED US TO TRY ON 1 SHOE AT A TIME!! Not one PAIR; 1 SHOE!! She literally handed us 1 shoe & stood there holding the box with the 2nd shoe hostage while hovering over us like we were going to steal the ONE SHOE we had in our hand. It was unbelievable. They didn't have much of a selection in the mens section, but we found something for him. I didn't want to give them a penny after that treatment, but my son was so excited for new shoes. I couldn't let him down. I will never go there again. I've never seen anything like this in my life. Only allowing people to try on 1 shoe is ridiculous. Go to Footlocker or somewhere else if you don't want to be treated like a criminal.
