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February 2024 by Lenzy Jones
They have good service representatives, store is clean and comfortable.
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February 2024 by Erica Kierulf
Great experience. Needed to upgrade plan and equipment. Seamless. Had to wait a bit because they were crowded, but once we were being served...TOP TIER SERVICE. More than pleased with new service plan and phones.
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February 2024 by Rich R
Did not have stock on phone I wanted
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February 2024 by E B
Got ripped off
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February 2024 by D.j. Thurman
Great service. Very friendly staff.
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December 2023 by Karl Soloe
I absolutely cannot say enough good things about the crew here. They have always been polite, professional, helpful, and prompt. Today, I was assisted by Ashley and Rodney, and their customer service absolutely blew me away. I was in and out in twenty minutes with resolutions that exceeded my expectations for both of my concerns. A huge thank you to everyone involved!
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December 2023 by Donna Holloway
Not enough staff. Waiting time is terrible. Waited over 30 minutes to make a payment. Staff was great and friendly.
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November 2023 by Sthephanie
My husband and I switched from Verizon to T-Mobile today. Kevin, Ossie & the rest of the team were great! They made our experience a 10/10.
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September 2023 by Traveling Driftzzer
The level of customer care is disappointing, and this T-Mobile experience stands out negatively. They even struggled to apply a screen protector accurately, placing it on top of the existing one. Quite disappointing. ??
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September 2023 by Cactus Samurai
The level of customer care is disappointing, and this T-Mobile experience stands out negatively. They even struggled to apply a screen protector accurately, placing it on top of the existing one. Quite disappointing. ??
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September 2023 by Cindi Marshall
High volume, high energy kind of place... brought my Mom in to get her service turned on. Very quick and friendly service.
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August 2023 by Debra Givens
Do not go there if you do not have time to wait. every time I have been there it has been a hour or more. they do not have any type of sign in procedure if they do they don't use it!
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August 2023 by Star Light
Kevin Lucas is such a sweetheart there, he's very personable and patient and funny. I got my S23+ there today with the help of Kevin.
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July 2023 by Nannette Stevens
The phone Service is ok-but the workers at T-mobile located in Colonial Hts are RUDE-on several times I went in to pay My phone bill-instead of them having a couple of People to take care Customers with different situations-they will take their time-getting to Customers that just paying their bill-I or We would have to wait until they finish dealing with customers getting New phones-that process takes awhile-You as a Customers just standing there-lile You dont exist-its been times I wanted to address this to the Company-now I feel I should SPEAK-It doesnt look Good-My money spends just like anyones else-I do find it better to pay online-sometimes You cant-No one should have to go through this-I even spoke up for another Customer-that was waiting awhile before I come in-
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June 2023 by Bonnie F.
They are the worst company to deal with lie about your bill send you internet when you didn't ask I will NEVER recommend this company foe a cell phone!!!!
