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May 2023 by Charlotte Williams
I been shopping in this store for over 10 years and the people that's working there are a joke like the comments section said they laughed at the customers and refuse to return money even with proof of purchase the lady acted like she could not find my receipt (200$ order,) lied and said it's not in the system and laughed I had to call corporate told them what happened I gave him my information and he saw the receipt and he didn't understand why the "manager" didn't want to return my money I definitely believe I was racially profiled due to the color of my skin no matter how nice and professional I was with her even after she got smart whoever these women is they need to be fired that store gonna lose a lot of business because of them I will be filing a lawsuit I won't be back
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March 2023 by 12 tribes
Poor customer service from the manager.
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November 2022 by Mason Francis
If your door hours and your website hours state 9pm, how about we hold that true instead of closing every night at 7:30pm. Or to the very least change your hours to reflect the changes to the hours in store.
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January 2021 by Mary Ann Schofield
Children's place colonial heights mall just before Christmas. It's hard to fit our grandson he's thin. The associates there went out of their way to help me. They didn't have it in stock and help me order it online. Best customer service I've had in a long time. Also found adorable outfits for our Grand daughter.
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October 2020 by REnee
Staff is really friendly and go out they way to help.
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October 2020 by Melissa Covey
Rude cashier complaining about folks not wearing a mask when there is no law over mask and some people are exempt from wearing one but being rude towards customers is not the way to be when you work in retail
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December 2019 by Catarra Walker
Christmas shopping was going great till I came here. Went in today to do an exchange for online order had my receipt and everything. The lady at the register helped me and everything was fine till Shannon Spence started to help. First off I didn’t ask her to help, as she started to help all of a sudden she had an attitude. Why?? I don’t know! Then she really got mad when I spoke on it started smacking her lips and rolling her eyes then whisper to her coworker. Her attitude was just not fit for a children’s store. Another customer in the store said she was the same way with them. This was one of the worst experience I’ve ever had at any location.Don’t bring your problems to work and take them out on the customers!!! Merry Christmas ?
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November 2019 by Chris Poulson
I will never shop here again! I went in to pick up an online order for my wife. Same address and last name are on my ID, debit card the clothes were purchased with was mine and the email showing the confirmation number. The order was there and ready for pick up but I could not get it because I was not an “authorized pick up person.” The associate explained that people come in and give fake information and pick up other people’s orders. I understand completely. But seriously?! What is a grown man going to do with $30 worth of toddler clothes?! You have lost a customer because we will never shop The Children’s Place again.
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September 2019 by Anissa W.
I made the mistake of going the day before school started looking for something for my son. The store is extremely small & there is no selection for big boys. The staff didn't speak. In fact, on the of the staff who looked like a manager, was hanging clothes in the register area and EATING AN ICE CREAM CONE. It must've been very delicious because she barely put the thing down. The joked about calling the management and telling them that she was working and eating ice cream. I thought it was very unprofessional. Customers were everywhere and she's touching clothes with a cone in her other hand. She should've ate that in the back room. She was very bold. I definitely have no reason to go back there. I'd rather drive all the way to Midlothian or Short Pump from now on.
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May 2019 by Domonique Burch
I enjoyed my shopping experience here! The employees were great and very helpful. I was greeted as soon as I came in and I was asked if I needed assistance. This is a great Children's Place to shop.
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April 2019 by Patrika Henderson
I placed an order online and had my husband pick them up today.
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October 2017 by Dana Q.
I love their clothes! My kids always get complemented when they wear clothes from this company. This store is located in a great spot! Near the food court, right by the mall's cinema, and right next to a little play area for children. This store can sometimes get a little cluttered. It's not a very big store, so they have to work with what space they have and the many clothes they need to put out. The store is divided by gender and size making shopping for what you need easy. The employees are very kind even though there have been times I've had to listen to them gossip loudly about people. They offer a rewards card which I took years ago. When it came time to redeem my rewards there was this "fine print" or I guess you could say rule that wouldn't allow me to redeem them. I no longer mess with their reward card offer. It may work for some, but it didn't work for me!
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March 2016 by Ernesta Green
Great sales! Love the clothes they are age appropriate!
