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October 2025 by Queon Martin
The branch manager Delisa gives the best customer service and the best advice for you. I appreciate her and what Atlantic Union Bank has to offer.
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July 2025 by Donald Burton
they never answer the phone when i call. i have tried reaching out to them by phone for over a week, just get voice mail.
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May 2025 by Dodd Coleman
Rude teller. Lots of attitude. Mechanicsville branch not much better. AUB must be a lousy place to work. The employees I've met face to face are not pleasant. They do their job but act like you're a bother.
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February 2025 by Candice Thompson
Why would you disable the current website and app before your new one is up and running? So I can’t access any of my account information because it’s a weekend and you have disabled my access to MY accounts? Wow.
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January 2025 by Danielle DeHart
Kadijah Rose was very helpful. And got me in and out very quickly
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December 2024 by Stephanie Battle
Absolutely love the employees at this location. So friendly and helpful. We drive past a closer branch to go out of our way to this one!
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November 2024 by Chris Comer
Hope you never need the bankers to do anything. Lost my debt card I called the 800 number they told me I could go to the bank to get a new debt card but only if the bankers will help and of course they are always to busy. I do believe I will try a new bank now!!!!
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September 2024 by Greg Brown
This location is unprofessional as all hell. I deposited a check, it cleared and i could use it the same day (friday). I woke up saturday to my account wiped and on hold. They said my check looked like it was fraud but its the SAME CHECK I GOT FOR 5 YEARS!. My boss and my employers bank tried calling only to be hung up on by teller and manager and the manager kept saying she has to use the bathroom FOR AN HOUR! Thats a long poop for real. This is rediculous. We didnt recieve and emails or letters explaining the hold and there is no notes on the account. I have 3 kids under the age of 6 and one is autistic. At this point, my employers attorney and mine are thinking they stole from my account and covering it up by stating "fraud".
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April 2024 by Adeola Adekoya
The customer service people often presented to me to be resentful every time I went in to deposit my company’s check. They act local, ignorant, or unexposed to diversity. They should be trained that working in a banking setting, they would meet diverse people not their own kind alone. It’s a shame that some people are still backward and refusing exposure to diversity in America.
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October 2022 by Sarah Northington
After falsely being accused of being a person I was not to the fraud department, and then proving my innocence with physical evidence, the bank decided they were going to close my account anyway even though I was proven innocent of a crime I did not commit.
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June 2022 by Sherry Marshall
This Colonial Heights branch is the most inconvenient bank I have ever dealt with. One day it's open and the next closed. NO WARNING. How do people bank like this? It's very frustrating to waste your time to go there, only to find a note on the door to make an appointment.....what?The Iron Bridge branch is run much more business like, and it's ALWAYS open when it should be.VERY FRUSTRATING.
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March 2022 by Chelsea Fowler
Well the first months car payment was smooth and easy…. Second month not so much! My husband goes in to pay it and is told their machine is down and he’d have to go get cash and then come back. After stating it would end up being late cause we wouldn’t get back in time the employee was no help. It’s very frustrating that we just come to pay the bill at the branch since that’s the easiest way only to have to jump through hoops to get it done. Get the machine fixed! Do better!
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October 2021 by Lise Batty
Every employee goes above and beyond. Best bank and branch of them all.
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July 2021 by Ashleigh dolphin
This bank used to have such convenient hours which is why we started banking with them years ago. Now they have the worst hours of any bank being that they close at 5:00 p.m. on weekdays and are now closed on Saturday. In addition, cash deposits on weekends do not automatically go through so you are completely out of luck on the weekends.
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July 2020 by Joseph Bloomquest
I can't opperate with this bank anymore
