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February 2024 by Sean Adkins
We have had a local vet for years, but as time went on it was getting harder and harder to get in to see the vet. We heard about VetXpress and decided to give them a try. Well it paid off big time. All our questions are answered promptly and every time we’ve needed to get in to see the vet they have bent over backwards to help us. We have since switched to VetXpress not only for convenience but they care about Chance and our family’s needs.
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January 2024 by Xenia Seliver
What an exceptional experience with Dr. Michael Sanwald! I am meticulous about choosing the right professionals for my family and pets, and Dr. Sanwald exceeded all my expectations. He not only swiftly resolved the issue but also demonstrated transparency throughout the process. His level of care is so impressive that I'm willing to make the considerable journey every two weeks, spending a total of 6 hours each day just to receive his outstanding service. It's the perfect place for the well-being of your little ones.Additionally, the giant fish tank, adorned with live corals and a diverse array of fascinating species, speaks volumes about the meticulous care provided daily to each pet. This observation further reinforces the commitment to excellence at Dr. Sanwald's practice!Xenia
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January 2024 by Katlynn Hunt
Twice now I’ve had to bring my cat in for urgent medical needs. Staff are incredibly communicative and caring. Pricing beats any other vet you could possibly go to. I drive from chesterfield just for this vet office.
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January 2024 by ally mi
I absolutely love this place. Dr. Wu is amazing for one. She took the time to thoroughly explain everything with my dog and my cat. Nikki was the vet tech and she was an absolute sweetheart! She took care of my cat like it was her own. He was uncomfortable when she took him out of the room briefly so she brought him back in and did everything right in the room so he wasn’t upset. This is the second time I’ve came to this place and will continue to bring my animals here. I would request Nikki for the vet tech and Dr. Wu as the dr if at all possible.
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January 2024 by Heather McCay
I don't want to give them ANY stars! We have been taking our fur baby here for more than 7 years. The Dr knew his time was coming to and end and we agreed I would know when it was time. Well, unfortunately the time came and when I called to see about getting an appointment to have him put to sleep they acted as if we were just money for them. They were not compassionate at all, said they could getus in that day. When I was already upset and crying. Then put me on hold come back and said the Dr said be there at 1pm. We got there and once again they were very cold about the situation. I was crying and they just wanted to keep asking questions about his health and situation like they had never seen him before! Then after waiting over an hour and a half they finally took us to a room and again started asking the same questions about his health. Once it was over we left. The next day they called me "to see how my baby was doing after his appointment with them yesterday"! I have NEVER been do upset with a place! Needless to say after 7 years and lots of money we will never take another one of our babies here! I will NEVER step foot back in this place once I get my baby's ashes back!
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January 2024 by Destrie DeVine
These doctors and nurses do not care for your animal here, been here for the 3rd time in the past two weeks for my cat to continue to be sick and lethargic. These doctors just want your money and will give your fur baby back to you dirty, sick, drooling, and my cat just looks terrible after over $400+ worth of appointments and money spent, for them to blame you for it. Absolutely horrible and horrendous. See my attached photos of how I picked him up from the vet. Went straight back inside for them to actually wipe the 5in drool coming from his mouth. Which was probably the most work they did on him. Avoid this careless place or they will continue to rob you. I have never been so furious
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January 2024 by Lakin Mason
Nikki was great and my vet he good to I can't remember his last name thought it think it started with a P. Nikki was amazing and took her time with loki think she took her time with my baby. It was very nice he instantly trusted her. I loved she came in calm with him before the vet saw him. I love Nikki she is great. Definitely a people person and dog lol. Thank you guys
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December 2023 by Julia Runyon
Had an emergent issue with my dog. I had to waiting about 90 minutes in my car to be seen, but without an appointment that's not bad at all. (It wasn't life threatening, just needed to be seen that day).The receptionist, vet tech and vet were all wonderful and understood my dogs special needs. She has aniexty and had to be muzzled. They also helped her without having to do am expensive painful test on her.
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December 2023 by niki mellott
Really thought this company was amazing. My dog was very sad and they made her comfortable and happy. They're professional and take the time to answer questions and make sure you left feeling good. They get an At from me.
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December 2023 by Mary - Katherine Harris-Clark
Staff are great, wait time is usually short, they’re relatively inexpensive, and they take great care of my puppy
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October 2023 by Lynn Croft
My dog had to have emergency surgery for a blockage in her stomach. The doctors nurses and staff at Vet Express were very kind and compassionate did a wonderful job. Would highly recommend
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October 2023 by Chrissy Neely
Very good veterinarians! They did a great job with my cat. She was really really sick and I took Sasha to them because I couldn't get an appointment with her regular veterinarian.
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September 2023 by Nancy Loving
1). Obtained an appointment for what I consider urgent care. My vet could not see him for a week and a half. 2). Very pleasant and professional staff. 3). Very knowledgeable and competent doctor and technician. 4). I observed an improvement in Buddy in 3 hours. 5). There was huge improvements in Buddy every day. 5). Buddy liked everyone there and was calm.
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September 2023 by renee taimanao
The vet team was incredible! My dog has some anxiety issues and can be reactive, the team put him at ease and gave him space when he was clearly distressed. Everyone was great and patient with him.
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August 2023 by davida s
Previously left a 5 star review due to Dr. Henderson (she is great), but unfortunately I cannot recommend this place. The last two times I have called to have my dog seen I have been told either they had no appointments for weeks, or today the excuse was “the doctor here today is only trained to do certain things” when I explained I only needed my dog to been seen for discharge (we have an appointment elsewhere for a sonogram) and I simply just needed advice whether it was an emergency or not, I was just told “no he can’t see her” (even though the website states that they are able to do multiple things, all the way down to surgery). I was not offered to make an appointment or anything. Reception needs to improve their customer service. Extremely disappointing “veterinary” office.
