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January 2024 by Christopher H.
the worse waited online to deposit a work check waited 50 min online ... they all got a attitude and horrible!
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September 2023 by Frances N.
Customer service is decent amongst staff except for Jennifer Castro who completely ignored me and rolled her eyes as I voiced my concern to her that one woman did not wait in line and skipped the line to be seen by a teller. I have never had a customer service issue with Citi until today. Very unnecessary experience when this has been my only encounter with tellers at this location.
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August 2023 by Leslie L.
I had opened a Citibank account with Jenny over a decade ago and totally forgot that I had this account. I had recently moved and failed to update the address on the Citibank account. Due to inactivity, my checking account which had over $4K was closed as abandoned property and funds were transferred to the State. I was provided information to claim with NYS abandon property. Just to confirm if this is the case, I immediately contacted Jenny who found out that the funds were still with Citibank. Jenny provided detailed instructions on what I need to do and the exact form that I need to fill out in order to recover the funds. Jenny is truly a professional with a great attitude who excels at her job and provides excellent customer service.
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July 2023 by Blue S.
A receptionist at the front desk put my name down on the list at 11:35 AM. I waited till 12:20 pm to see a banker for making a small change to my account. Ciita lin ignored me when I inquired about my wait time, and came back with a prime Dona attitude. During my wait, I witnessed almost a half dozen disgruntled customers walking away with frustration and disappointment. TARP may save you once, but won't bail you out as always.
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April 2021 by Zihong Z.
I had really bad experiences with the mortgage director Karen Yau. She is so unprofessional and really bad attitude with customer . I came here to do my loan because I trust citi bank, but I don't want a person treated customer that not professional. I try to talk with her but she said that's all and hang up my phone. I just want to ask her why she run my credit without my permission . And she just said it's really doesn't matter,It won't decrease my credit. Thats not right. Everybody be ware of her.
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March 2021 by Meini C.
Staff is friendly. Facility follows covid practices. Lines are too long would be my only complaint.
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August 2020 by Youn C.
We've been waiting for a quote from Karen Yau for a mortgage for almost a month now. What's the point of Citi Priority if you can't even get a reply for a mortgage? We'll be taking our money elsewhere.
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February 2020 by Jackson Y.
Came into Citibank to do some banking on a Wednesday afternoon during lunch. I was shocked that there was practically NO WAIT for a live teller! The place was empty. It could be because they are so efficient or that they have few customers. Doesn't matter to me. I was in and out within a few minutes.
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October 2019 by Lisa C.
Ying Chen, teller, an amazing representative who goes above and beyond to educate my privileges as a higher level customer. God bless her. She made my Friday.
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August 2019 by Renae Wei C.
Don't ever try to get a loan from this bank, they will promise you that you can get the loan easily, but it will take half a year to process the loan and their underwriter and processor are not professional, they are going to waste your time, I said this because they waste my money and time with them.
