Truist is the worst customer service I have ever experienced. Was hung up on 4 times yesterday, when asking to speak to supervisor. They have also frozen my account and all 5 people I spoke to yesterday couldn't tell me why???? I've been loyal to BBT now their truist they don't care about you.
October 2021
Cassidy was super nice in helping me close out my account… making sure there is no pending balance. Carolyn is super sweet. she also helped in this process.
August 2021
They are very efficient they call you by name know your problems and work with you in solving the problem everyone has a big smile
We’re temporarily adjusting services available at our local branches to help maintain the health and safety of our clients and teammates. This includes providing teller services through drive-thru lanes only, in-person visits by appointment only, and select branch closures. Some branches without drive-thru lanes will remain open with enhanced sanitization measures.