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February 2024 by Natalie Haskins
Service was quick. I do miss the way it used to be with the vacuuming and cleaning of windows. They were all very nice.
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February 2024 by Shelley Malmgren
I’ve been to a lot of Jiffy Lubes over the years and in many states, as I travel for work.This is by far the best Jiffy Lube I’ve ever been to. The staff is so friendly and knowledgeable. They are quick and efficient. The main manager Jarret is what all managers should be. You can tell he’s a professional and that the guys respect him. You don’t ever want to lose this guy because managers like him are few and hard to find.When I pull in until I’m ready to leave they treat me with respect and kindness!
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February 2024 by Aaron Jennings
I took my truck in for an oil change and the gentleman that helped me was quick, kind, and very informative. I ended up needing an engine flush as well. I got an update every step of the way about what they were doing and why they were doing it. I highly recommend giving Jiffy Lube your business!
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February 2024 by Jeff Bilyeu
Oil and filter change were done quickly and professionally.
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February 2024 by Dylan Kidd
Super friendly staff and management will most definitely will be my go to location from now on
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February 2024 by Matthew Hilley
I normally get both of my cars serviced here. It had recently snowed and there was snow on the top of my car and a little on the windshield. Upon pulling up, I was greeted and asked what service I came for. I was the told by an employee “YOU need to back your car up and get the snow off before you pull in here.” The guy seemed kind of aggressive. He didn’t ask me if I would mind removing the snow; I was told to. I apologize for not realizing snow on the top of my car would’ve been a problem. But the way I was spoken to was unacceptable coming from an employee of a company that I am paying close to $100 for an oil change. I was also not asked what type of oil I wanted (as far as conventional, synthetic, or blend). Even if it was in the computer that I normally ask for the blend for my car, it would’ve been nice to have been asked/confirmed. They just started pouring oil in without asking me anything! Luckily, it was the blend like I had planned but again, I should’ve been asked. I saw the techs pouring oil into my car and freaked. I went outside and told them I wasn’t asked what oil I wanted? And instead of an apology, I was told by two of the techs that it was a blend. And that it was in the computer what I normally get.Finally, the same individual asked me if I would like my air filter checked. I told him yes, he brought the filter in to show me, and it looked slightly dirty but definitely not ready to be changed. The guy lied and said, “your filter is pretty dirty. Do you want us to change it?” I declined after inspecting the filter. I understand that upselling is part of business, but if the filter doesn’t need it, he should’ve said that it did not need to be changed. Not lie to me to try to get me to buy another. I’m so disappointed.In the past, I’ve received nothing but excellent service from Jiffy Lube here in Culpeper. I’ve even been offered more of a discount when I asked if I could use a coupon, with techs in the past asking if I had coupons and when I replied yes, they’d say they could get me an even better coupon. This was good business! This is the reason I continued to service both of my cars at Jiffy Lube, time and time again.After this last experience, though, I will take my business elsewhere.
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January 2024 by Shelley M.
The nicest Jiffy Lube I've ever been to. Well staffed, friendly helpful technicians, clean, warm and comfortable waiting room with TV and coffee. They were quick too!
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December 2023 by Tacey Corbin
First time at this one, just went in for an oil change. they were all very friendly and very polite. The guy inside talked to my 2 year old as well while we waited. Definitely recommend.
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December 2023 by Kevin Ayers
Nice guys to work with. Changed oil, topped off fluids, and only took half an hour. I recommend highly!
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November 2023 by George Johnson
They're very efficient and fast, great customer service. However this is the third time that I've been told they were out of stock on Air vents with no heads up for when they will be back on inventory. Just a minor inconvenience.
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October 2023 by Chris Lutyk
Had a very good experience. Did not get hard sell. But as with all Jiffy Lube locations they want to sell you everything they can think of. And these will not be cheap. Once you know that, things go much better. This location has the best staff. I give them A+. Again I never feel pressured when they present options. I'll be back. Convenience and service wins! ?
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October 2023 by James Edwards
Only found very good service. Oil change plus other. I've had oil changes from MS TO MD prices on most things including food vary from location to location. I think most of your negative comments are from folks who think they will get a nice refund by complaining. Have met lots of that type.
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October 2023 by Jacinda Kim
So this happened last Sat (09/16/23) but it's still bothering me. I went to this Jiffy Lube location for an oil change and tire rotation. However, my car was magically done before anyone had a single conversation with me about what I wanted done. I had to ask what even was done because I had no idea. Turns out, they didn't read my mind and therefore did not do exactly what I had wanted. So I had to wait longer while they fixed it. I did receive a verbal apology, but that was it. While I wouldn't leave poor reviews for genuine mistakes, this really was clearly just someone not bothering to even ask me what services I wanted on my own vehicle. I guess I'm glad they assumed I wanted services that weren't too far off from what I did want (they used the wrong type of oil and didn't do the tire rotation initially), but I definitely won't be back to this location.Services: Tires
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September 2023 by Elgon Dodson
For a fast oil change! J Lube has a tarnished reputation but it's mostly location. This location does a great job never had any issues
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August 2023 by Mike Bridges
This particular Jiffy Lube Center is well staffed with knowledgeable mechanics. I will return there when I need service again. I was surprised that they do lots of other maintenance related work on autos like new spark plugs - which I had done as well on my last visit.Services: General repairs & maintenance