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January 2024 by makayla f
big shoutout to MARIO at Koon’s, the patience is unmatched - he listened and empathized with what i said and made it come true for me. he made the process so, so easy. all of the staff were so welcoming and made my extremely stressful time, MANAGEABLE! if you need a car, GO SEE MARIO! you won’t regret it
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January 2024 by Emily Andrews
Koons is always my first call when I need a car. Robert and the rest of the Culpeper team made the process so easy and stress-free. They patiently answered our questions every step of the way and made sure we had a great experience. I'm so happy with their service and quality every time!
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December 2023 by Jeremy Robinson
I got my car from Koons back in 2018 with the help of Eddie Fuller. Eddie was great! He made the experience for my wife and I very easy and enjoyable. We both got our vehicles from Koons and Eddie made it happen. We don't trust anyone else but him with our questions and service. I would recommend Eddie Fuller to anyone who is looking for great service and information on how to purchase your new/next vehicle. ?
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December 2023 by Jonathan Perez
Looking for a new car or looking for one new to you? Ask for Eddie at Koons. He will work with you to get you into one of their awesome cars. Have any questions or concerns? Ask for Eddie! He goes above and beyond to make sure you are happy with what you drive out with. He made sure to connect with me And ask what my price point was and ask what kind of car I was looking for. He is very professional and polite so you never feel hassled like you do at some other dealerships. Ask for Eddie he is your guy!!
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December 2023 by RICK MYERS
Ed was wonderful to work with in my car buying experience! He smoothed out the process by not dragging things out or indulging in games. In the end he worked hard to get me the best deal on the car I really wanted. I will go back to Ed every time I'm in the market for a vehicle if I'm anywhere on the East Coast! Thanks Ed!
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December 2023 by Carson Wood
Eddie Fuller of Koons of Culpeper is the only one to go to for the most hassle and stress - free experience of your lifetime purchasing the used ride of your dreams!Knowledgeable on any vehicle or subject of your choice, courteous, friendly, expedient and extremely professional service above and beyond any other dealership ever experienced! The most valuable asset you have on your team!I recommend Eddie Fuller of Koons of Culpeper to everyone I know!Can't get any better than this!
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December 2023 by Melissa Jennings
So far their service is good and sales are good. Will edit this when I officially get my car.Updated: I got my car and I will say they went above and beyond.They replaced the window panels and the center console of my car. It runs great and just feels really good. Thank you koons for a really great experience in a stressful situation.
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November 2023 by Max Drive
Massively overpriced dealership (used cars). They're posting false information on FB forcing people to finance the car instead of paying cash. I literally asked your salesman 6 times until he told me the year (roughly). Than he started telling stupid jokes which is unacceptable. With this market you need to pray that someone is interested to buy a car. People, don't get caught, in my opinion - they're scammers
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October 2023 by Rachel Miller
My experience working with Jason this was absolutely wonderful. He was very thorough and I was meeting many barriers standing in my way and he went over and beyond to knock those down. Time was really important because I needed it immediately and he found me something safe dependable and absolutely pleasant to drive n ride in. He met all my needs n more. And the free state inspections for the lifetime of the car is a real plus!
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October 2023 by Alison
Recently had an amazing experience purchasing a used vehicle from Koons of Culpeper. Everyone we interacted with was extremely pleasant, helpful and accommodating. Our primary associate at the dealership, Richard, was so helpful and was able to answer any questions we had. Would highly recommend to anyone looking for a car!
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October 2023 by Alex Love
I am completely disappointed and highly upset about my experience with this place... when I purchased the car it was a list of problems that was wrong and I was promised they will be fixed, and they was not fixed.. they gave me a loaner. Now I went up there july 28th I did not receive the car until the 29 of September.. they called me once and told me the car was ready. I live 2 hours away I drove to get the car and when I got there the car was not ready the Tags on the Loaner they gave was expired and I asked for new ones and they gave me 5 day tags .. so I been driving on expired tags for 2 months. They called me on the 27th of September and told me that my car was ready and I needed to bring it there by closing because they are showing the loaner .. something that I can't just drop everything. So they delivered the car to pick up the new one and nothing was fixed as you can see in the pictures. And they didn't send me the tags either.. when I went to start the car I had to try 3 times for It to start as well ... I called the guy I got the car from James to let him know that I was not happy and that nothing was fixed and also I didn't have my tags .. he said that My tags was still at the dealership and could I come get them and I don't understand why they wasn't in the car. . He said he would overnight my tags I STILL TO THIS DAY DO NOT HAVE MY TAGS .. At this point I'm just fed up and want to give the car back. . This morning I tried taking the car back and they wouldn't take it .. then they offered to fix what was wrong but that should have been fixed I just dont want the car I want my money back for going through all of this .. HORRIBLE EXPERIENCE AND I DO NOT RECOMMEND AT ALL !!
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October 2023 by Robert M.
What an experience! Made an appointment because of special credit circumstances. Needed a car that ran and was inexpensive. Got a video from salesman Jamie Fox showing me some cars that fit those criteria. I rent a car and drive 1.5 hours to Culpeper. Jamie's not there to meet with me. Professional, right? Another salesman, Robert Martinez tries to help me. Explain my situation to him, show him the video of the cars I was interested in. Robert goes to 'check' on them, comes back to tell me that one of their wholesale clients was in that morning and bought most of those cars. One I was really interested in was not on the lot, but also not marked sold. Odd.Robert recommended that I complete a credit application, which he assured me would not be run until more inventory became available. He also suggested that I come back in a few days as they were in the middle of a big sales event and knew he'd have something for me to select from. I AGAIN explained that I DIDN'T have a car or a way to just stop by in a couple days.By the time I got home I got a notification from Credit Karma that Koons had processed the credit application and cost me a hard inquiry to my credit score. A flat out lie! A day or so later I get an email from Jamie thanking me for my visit and hoping that he was able to answer all my questions. I never even saw the man!When I responded to the email (clearly auto generated) I got NO RESPONSE. What a surprise. I then get a series of text messages from Robert and another salesman asking if I'm still interested/looking for a car. When I responded about my negative experience, NO RESPONSE!If you shop at Koons, proceed with caution. I don't feel like they're the least bit reputable or honest in any of their actions or dealings with customers.PS. one star, only because review would not post without it.
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September 2023 by Lasley L.
I got this flyer in the mail and as you can see, the scratch off etc matched. I called in because it seemed too good to be true. They said "you're a winner and will walk out with your cash prize!" I'm a single mom and was so excited to be able to pay some bills. I spent almost two hours of my day driving out there to get a $2 bill because apparently, no matter what the flyer says or what they say on the other end of the phone, you don't actually win what it says you win. It's extremely misleading even when you think you've done your due diligence. If they're this shady just to get you in the door, imagine how skeevy they will be to make an actual sale.
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August 2023 by Amanda N Gaddis
I recently had the pleasure of purchasing a car at Koons Automotive of Culpeper, and I must say it was a fantastic experience from start to finish. From the moment I stepped foot into the dealership, I was greeted with warm smiles and a genuine willingness to help.My salesman, James, truly went above and beyond to ensure that I found the perfect car that met all of my needs and preferences. He was incredibly knowledgeable about the various models available and took the time to listen to my requirements before suggesting a few options that he thought would be a great fit.
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August 2023 by Patricia Jenkins
I had such a wonderful buying experience with Ben. He understood my needs and worked with me to make sure I was happy and had all the information I needed. And unlike most car salesman I didn't feel pressured into doing anything I was unsure of. Best buying experience ever! Thank you Ben!!!
