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December 2023 by Diane Bruce
The Culpeper NTB is an excellent place for good service. Very competent staff, clean facility, efficient and considerate. Sean, the manager, goes out of his way to accommodate the customer. I took both of my vehicles there this week. Highly recommend.
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December 2023 by Edward West
Professional, experienced and honest staff. I dealt with Sean the manager and I left after my service (new tires) feeling really good about my experience and feeling good about finding my new mechanics.
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December 2023 by Joe Short
This Culpeper NTB is our go-to shop for tire work for all our vehicles. We recently discovered one of our vehicles had a flat tire and I called this location knowing the shop was probably already closed. The shop had closed and the manager, Sean, was already walking out the door to leave for the evening. Fortunately, he took the time to come back in and answer my call, then stayed on the phone with me while he searched the regional NTB tire inventory for the specific tires I wanted. He ordered the tires and had them delivered early the next day. I stopped in and talked to John at the front desk later that next morning and he took the time to research our vehicle’s history and made sure our original road hazard warranty policy was applied to the new tires, resulting in an excellent discount price. John also made sure our original NTB account was accurately reflected under the new Mavis corporate structure.Sean and John ensures that this Culpeper shop continues to honor small-town values while delivering national brand quality. Looking forward to watching this shop grow under the Mavis brand.
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October 2023 by Rebecca Wareham
Very transparent about pricing from the start. They explained everything that needed to be completed on my car before starting the work. The customer service representative, Leslie, was courteous and professional, and kept me informed throughout the process. My car was finished prior to the estimated time and all of the repairs were clearly stated on the paperwork. They have earned a repeat customer in me. Thank you!
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October 2023 by Lina Frances
I was recently there on October 10th and Leslie was such an incredible help throughout the whole process. I had a flat tire and needed an oil change and she made sure I was aware of their plans before anything was done. Having that level of communication was genuinely so appreciated and made my visit exceptionally smooth. Thank you so much!!
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October 2023 by Carey Bowers
Leslie was great she helped me get tires and a alignment for a reasonable price and has great customer service experience. She really loves her job and helping her community. I appreciate her to the fullest.
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October 2023 by kush _lover
I took my car for an oil change today and Laura and Leslie were great. Leslie is there every time I go and she is always very helpful. They are a great asset to the business!!
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October 2023 by Cindy Reinier
Great service, I felt like my car was in good hands and I was confident that when I left the shop that my car was safe to drive all the way from VA to FL; a trip I take monthly to care for my 82 year old mother.
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October 2023 by Ben Bridges
Leslie was extremely helpful and knowledgeable and always takes care of me when issues com about with my vehicles. Will return for future work and phenomenal customer service.
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September 2023 by James Staton
I hope I never need their services again. I went in for wiper blade replacements. Yes its a foreign made car. I asked specifically could they do it. Was told they could. I sit for two hours waiting to be told they couldn't the mechanic had broken one of the new blades, and the other two didn't fit. So after waiting I left without the new blades as they had to be ordered. Was told they would be in first thing the next morning. After no call from them by 9:30 I called them. Was told they had not received them as of yet. They would call and call me right back. After about 30 minutes reca call they were in.No apology for the wasting of my time for waiting on the blades. Then they charged me for the replacement of broken pieces, shop supplies, labor and new blades. I would have at least offered an apology and a discount.The service here is so unprofessional and they just seemed overwhelmed. I recommend you check around if at all possible, before going to this establishment.
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September 2023 by Michelle Sweet
A big shout out to Leslie and the team at NTB Culpepper who went out of their way to replace a tire on my BMW when I had a run-in with a pothole. If not for their assistance we would have been up a creek without a paddle on the start of a busy holiday weekend. Thank you, you were lifesavers!
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August 2023 by Betsy Rosenblatt Rosso
Leslie went above and beyond to help me when my van got a flat tire and had to be towed to her shop. It was almost closing time but she did everything necessary to get a technician to replace my tires so I could rescue my family from the side of the road and drive the 75 miles home. I am beyond appreciative of the exemplary customer service that she and her team demonstrated.
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August 2023 by Lauren Dominguez Chan
Leslie, John, John, and Austin took amazing care of us! Team effort getting us in and out ASAP. It’s clear they really care about their customers. They resolved an unfortunate situation (flat tire and alignment issue) in the smoothest way possible. Would absolutely recommend.
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August 2023 by Shalhevet Schwartz
Was on a long drive from out of state yesterday and got a flat as we were going to head home. Called NTB about getting the tire replaced and had a great experience - even though we didn't have an appointment, Leslie fit us in before the staff took their lunch break and dealt with everything quickly and seamlessly. John was super friendly on the phone and all the staff we spoke to were kind, helpful, and gave good advice. Thank you to Leslie and everyone at NTB - would definitely recommend!
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August 2023 by Annette Tabler
In need of new tires quickly for an unexpected trip. When I called, Leslie Gorruso, she quickly provided outstanding customer service with knowledge of products and same day appointment. The team was on time and on schedule with my same day new tires and alignment. I will be calling Leslie for my future auto repair needs.
