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January 2024 by Amanda Tyler
Dishonest about pricing. He tried to charge us 200 dollars more than another store. Also lacks good customer service to those that are not Spanish speaking.
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November 2023 by Elaine Shelton
They never answer the phone but you walk in there an there is no customer in the store
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April 2023 by Ann Saunders
We have been with Metro PCS for 10 years (2013) and love the cell phone plans and tower service. We have always had decent customer service from the Manassas stores, but the guy running this Culpeper store is very rude and arrogant! He needs training in greeting customers when they come into the store, especially when he's waiting on other customers and the wait will be longer than usual for you unless you speak Spanish because his co-worker doesn't speak English and can only wait on Spanish speaking customers. A friendly explanation and apology for the wait could go a long way at the beginning of entering the store then with his attitude after a 10 to 15 minute wait in his line and asking why all the others are being serviced in hers! Needless to say we ended up going across the street to Walmart and buying a new Metro PCS phone!!!
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September 2022 by Laura Heilig
Everyone is always so helpful in the store. I always get answers to what I need. Thank you to the whole team
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July 2022 by Rodney Gould
Went there and the time on the website says open till 8 but when I get there at 7:20 they close. Need to fix that for customers
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February 2022 by Janice Davis
I am not with them but my daughter is and she lives in Richmond and I can pay her bill here in Culpeper. Love them
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July 2021 by Bob Karol
Had a family member go there a few days ago, he was overcharged for the phone he got. He paid 100 dollars while I have gone to a different location and they only charged me 70 dollars for the same phone. I feel like they were very dishonest about pricing to him.
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March 2021 by Aubrey T Braxton Sr
Very good customer service and nice
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May 2019 by Carlos Melendez
I just got the Real deal 3 phone For $ 187 and $90 a month everything unlimeted the are great
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April 2019 by David Minor
Been a customer of metro for 5 years great service and it keeps getting better
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April 2019 by Felipe Cucu
They have really fast data and unlimited as well
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March 2019 by Celeste Lopez
I just moved 4 lines from cricket so far am really happy with the service
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March 2019 by Elver Claudio
Better then cricket and boost by far love the service here at metro by tmobile
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March 2019 by michele scott
Gus made switching from at&t (which I had been a loyal at&t customer for 20+ years) very easy. He was patience with all my questions. Very knowledgeable and delivered to knotch customer care.
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March 2019 by Pablo Aguilar
Love the service Gustavo helped with the set up also gave me Amazon prime and Google 1 at a great deal
