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February 2024 by Michael
Tyvm for Saturday the 17th .My betta love's his new friends
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February 2024 by Gary Misch
Very well stocked, with seldom an empty shelf space, and full of helpful people
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February 2024 by JERMY WARDN
Very helpful the young lady at cash register was very nice and friendly
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February 2024 by Dave Bull
Clean and friendly!
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January 2024 by William Beveridge
Best pet store in Culpeper!
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December 2023 by Paul Rogers
Gotta get my dog's special long frisbee here. They last about a week longer than a typical frisbee, which he will annihilate in a matter of minutes.
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December 2023 by Sandra Hanks
Great place. The best customer service and very polite and helpful.
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November 2023 by Katherine Rogers
Grooming takes several hours. From reading some other comments and speaking to a previous employee, it sounds like this is normal for them. However, we just got a dog, and I had never been to a groomer before. When I booked online, there was one groomer available and she had a 3:00 appointment and a 4:00 appointment. I booked the 3:00. It seemed reasonable to expect that my dog's appointment would be over by 4:00 being that another client could book the 4:00. He was not done until about 6:00 - 3 hours after drop off. The groomer did an excellent job, he looks wonderful, the staff were very kind. I don't have anything negative to say about the people I worked with. In fact, I would go back if not for the wait. However, the PetSmart website should disclose that appointments take 3 hours. I'm also still confused as to why appointment times are 1 hour apart if it takes 3 hours. I had not planned my day around spending hours in town, and my son and husband were super inconvenienced. I'm not saying "don't use petsmart," but I am saying, be prepared to leave your dog for half of the day then go back to pick up regardless of what the website looks like.
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November 2023 by madison childress
Hailey always does a fantastic job with my dog. She’s very friendly and efficient! Zonkey always comes back home smelling great, shedding less and nails short! (What more could ya want ?)
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October 2023 by Clarence Stage
Great store for those who like to have an all in one shopping experience. They have a wide variety of products for your pets and offer other services such as grooming (no appointments required for nail trimming).
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October 2023 by Julia Sims
Canceled my order but took my money. Gave no indication it was canceled.... no email, no phone call, app showed ready for pickup. Even the associates couldn't figure out what was going on. Took several of them and still no idea why my order was canceled.
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September 2023 by Jesse N
Jenna S. is a great groomer. She has groomed our mini schnauzer and shih tzu for the past 3 years.
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August 2023 by Evin
The employees here are so kind and friendly! They have everything you need for your pet. I get crickets here for my gecko, and I am always happy with them. Some other places I get crickets from, I find that they die very quickly; but every time I come to culpeper petsmart, their crickets last! They often do adoption events here as well with local pet shelters! It's nice to come here when I can.
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August 2023 by Scott Haskell
Good selection and friendly helpful staff.
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July 2023 by Destini Thompson
My dog has been getting groomed by this location for several years with no issues — and his groomer always does a lovely job. Unfortunately, I had a less than favorable experience with this location during his last visit.I dropped my dog off for his appointment around 12:25pm, with his appointment scheduled for 12:30pm. He is a very small dog, and it typically takes the salon 2, 3 hours max to wash and cut him. Around 3pm, I started to become curious as to why I hadn’t received a call from Petsmart groomers to let me know he was ready, but I continued with my workday — simply thinking they might be running behind that day. By the time 5pm came around, I was shocked to have not yet received a call, so I decided to call myself. The first time I called, someone in the grooming salon answered the phone, said nothing and hung up before I could say hello. I immediately called back in confusion, to which the same response occurred. This was an immediate red flag and at this point I was getting ready to go back to the salon. Moments later, my dad called and someone answered, telling him that they’ll put him on hold and be with him shortly. At this point in time, my dad hung up and I was on my way to the salon. When I got there, I was not greeted and stood in the salon until one kind woman, named Marissa or Karissa, walked away from her grooming post to assist me. There was another young woman in the salon, who I had seen earlier as I dropped my dog off, who continued to interrupt my conversation with the helpful employee with utter nonsense and nothing that added value to me or the situation — stating that I might have had the wrong salon. For some strange reason, this young woman who looked fresh out of a high school seat, decided to tell me that she “believed me” insinuating that I might be lying about my experience. I reminded the young woman that I saw her when I came in, so there was no question of whether this was the right salon or not. The lady who was helping me informed me that my dog’s groomer had left around 3pm, signaling my dog had in fact been ready for hours at this point with no one calling to let me know.This was a totally ridiculous experience and I am very disappointed as a loyal, paying client. I did not appreciate the young woman’s constant, useless interruptions or the facility’s failure to inform me that my dog has been ready hours earlier.Again, I’d never had any such issue with this location prior to this point, but this experience has left a horrible taste in my mouth.
