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December 2022 by Susan Garnett
They don't deliver when they say they will. They don't care. You can freeze to death if you count on Quarles delivering when they say they will. My husband has been asking for a delivery for 11 days. They said last Saturday. Nope. Everyday this week it was pending. Today they said it was on the schedule. Nope.Their 10 days means nothing. They dont' care. They don't care. Why should they? What are they making per hour? They don't care. Freeze to death. They don't care.
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December 2022 by Crystal Owens
We were able to get a new HVAC installed in less time than it took them to show ... oh, wait. They NEVER DID. It's been a month!
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February 2022 by Christopher A.
First let me say when I went with Quarles for my propane provider years ago they were a great company but not anymore. I have never seen a company go so far down hill on customer service. I'm currently out of propane and again for the third time this week was told i was scheduled for today. The lady I talked to was real quick to remind me that all she could do was say I was scheduled for delivery today. Today came and gone and still empty and no heat. Please BEWARE if your considering this company.
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February 2022 by David Wright
I'm a C.O.D customer, I called and ordered propane on 1/31because I ran out while at work and paid for it . No delivery on 2/1, but I called and operator said they couldn't find a driver..I'm out of propane/heat sitting in a cold house with possible of water freezing, because they couldn't find a driver, step up on your customer service Quarles....
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February 2022 by David S.
My tank emptied on a Weds, their job is to keep it full. I called everyday and emailed as well and was told a delivery would arrive. None arrived. No response to my emails and the run around by those I spoke too. This is winter time and I'm a senior citizen and live alone. I even tried to make this an emergency but they don't do that either. So on Monday they will be removed and a new company will be used. I've been with Quarles for over 25yrs and the one time I needed them they let me down. I will also send the cost of elec space heaters and hotel room I needed. Pass this company
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January 2022 by Bill C.
We've been Quarles customers for many years and they have always been reliable and responsive, but they went "above & beyond" during a recent snow event. Our area got about 7 inches of wet, heavy snow on a Sunday that did widespread & severe damage to the electric grid. We were lucky to have a generator, so we had emergency power, but after 3days we were worried that our propane tank would run out. We called Quarles on a Tuesday and, even though the roads were dodgy and demand was high, Quarles had a truck out on Wednesday morning. It was a tremendous relief to get such a rapid response - but is typical of the service the Quarles team has provided over the years.
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November 2021 by Patricia Wagner
I have only ordered oil with quarles twice. The second time is my last time. I ordered oil last week on Monday, I was told it would take 5 business days to have the oil delivered so it would be within the week. The next Monday came and nothing. I called and was told I would be delivered Thursday. Thursday came and still nothing, so I called again and was told the driver had an emergency and the oil would not be delivered today and there is no other ETA in my area so I asked for my refund so I could go else where. The problem I have is that no one contacted to let me know that my oil would not be delivered and they do not know when it would be. The first time I ever ordered through here mthe lady I talked to missed a nu.ber on my card but didn't bother to call me back and tell me instead she waited over the weekend and called me back on a Monday to let me know which pushed the delivery tout further. They have the worst customer service.
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November 2021 by sofar sogoodmam
I would give the 5 if they didn't stop helping starting the pilot light for propaine customer service went downhill since their new policy
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February 2021 by Morgan Woodard
First off, Laurie the sweet lady I spoke with to set everything up with my Quarles visit was outstanding. Explained everything, answered my questions and was an absolute pleasure to speak with. They don't make them like her anymore. As far as the service Quarles provides, I cannot speak for yet( I'm a new customer) other than my parents using there services for years without any issue and always being treated great. All I know is, if they run the business half as good as Laurie was when I spoke with her, I shouldn't have any issues with the services they provide. My message to Quarles, take notes at how Laurie does her thing. Much to be learned from her and she knocked it out of the park! Employees such as her are hard to come by, treat her right! Thanks Laurie!!!!!
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February 2021 by Jennifer Turlington
Just set up a new account so I can’t speak to service once we move in, but I can say the lady on the phone who set up my account was excellent. I’ve never had propane before so I had a lot of questions and she answered every one. She was knowledgeable and extremely helpful.
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February 2021 by Lisa Widdicombe
Very knowledgeable and able to give details on the account history. Without being asked she gave me a senior discount. Very pleasant and personable. She gave more than she got.
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February 2021 by John Durden
Not open to the public; no signs indicating such. I was inquiring about having my RV tank filled. Pretty damn rude reception. If I had been a customer, I would have cancelled on the spot.
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February 2021 by Tracee Eaton
Laurie, was so sweet and friendly. Helped me set up my account. Definitely recommend
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February 2021 by lynn denk
Very friendly staff, explained everything to me since I've never been a propane customer before.