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May 2023 by Bradley B.
On 5/8/2023 I brought my 2015 Toyota Highlander in for the 70k mile service. I was greeted nicely by at the service desk by Robby Allen. He took my Warranty & Maintenance Guide booklet and promptly began checking off all the items for the 70k service. I asked why was he doing that now, and he responded that often the service techs don't do that. I waited in the clean waiting area for about an hour. Mr. Allen told me my car was ready, waiting out front and to pay at the cashier, which I did. When I went to my car I checked the drivers side floor mat, it had not been properly fastened down to the floor. THIS IS THE FIRST THING ON THE LIST AND EASIEST TO CHECK. I called over Mr. Allen and showed him. He looked, and then awaked away. I yelled that I want the Service Manager to call me. The Service Manager called me within a day or two and apologized for the mix-up and stated he revied a video and agreed several items on the list were not done. Over the next two weeks and me leaving several messages, the General Manager of the dealership called me and made things right. I went to this dealership for service because of their high ratings, so I was disappointed in the service my car received.
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February 2022 by Barbara M.
Here now - this location is amazing! Had a serious battery issue they took care of right away. Entire service staff os very knowledgeable and friendly! Cost to replace and install was very reasonable too! Thank you Robbie!!!
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February 2022 by Dog M.
First time there all seemed good. Got new tires and a tune up. Kevin seemed to be really nice.
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September 2021 by Connor F.
I have had some really bad experiences with different dealerships - Battlefield Toyota is the exception. The staff is incredibly friendly and responsive to any of my concerns or requests. The service they provide is very quick as well. I cannot recommend them enough - I got my Camry here and now that I live in Richmond I still am willing to make the drive out to Culpeper for their service!
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August 2021 by Cynthia S.
Awesome sales people and customer service with a smile! Every time I have conducted business with Battlefield Toyota, they are very professional. From sales, to service, and everything in between, it's a top notch establishment.
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April 2021 by S S.
-Robbie-The reason why we will never buy another car at this dealership (We have purchased 2 in the past 18 months). Not worth the disrespect and rudeness.