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September 2023 by Amy B.
**Edited to add that when we posted this, Hugh's called my husband and chewed him out for a bad review, and threatened to add on $300 to the price for "storage" over the holiday weekend, during which they were closed.Their towing service was requested by State Police to remove our vehicle after a minor accident. The car was able to be started and driven up onto the tow truck, but we did not feel safe driving it any distance. They charged $115 for "Recovery" stating that they had to recover the vehicle and prep to a state where it could be towed. (I repeat, they DROVE it onto the trailer.) They charged another $85 for "wrecker service", which I'm not even sure what that is. They towed the car to their body shop. That it. The vehicle was not more than 3 miles from the body shop and we were charged $200. In addition, they informed us that they would be happy to "discard" of the car for us if we would just bring them the title. So, in addition to the $200, which was already absurd, they would also be able to sell parts from our car. What a deal.I will also add that we had need of a towing service for a different reason just 4 weeks ago, and that local competitor charged 1/3 the price to go twice as far. Venture a bit further north on 220 to Fincastle and you'll be taken better care of.
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August 2023 by Doug Sowers
Great body shop and tow service. Paint and body is excellent. Youay have to wait but great body work. As for towing always reliable.
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April 2023 by Keith Sumrell
The under shield of my car was ripped off so I brought it to Hughes. Within 15 minutes I had an estimate and it was very good. When the part came in I showed up at the appointment time and 20 minutes later it was as good as new.Service: Body & Trim
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April 2023 by Richard Johnson
They always have done professional and customer focused work at a reasonable price. Great place to do businessService: Body & Trim
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April 2023 by Stephanie S.
Hugh's Body Shop repaired my Nissian after a front end collision. They staff was professional and polite, they answered all my questions and finished the job quickly, returning my vehicle much sooner than I expected! They even washed my dirty car, I hardly recognized it. It looks great and I'm so pleased! Thanks so much To the Hugh's team!
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February 2023 by Danny Quirin
When life throws a curve and you find yourself involved in a car accident this is the place to get it fixed! I have had several uninsured deer hit me over the years and Hugh's got our vehicle back to "good as new" status. They are friendly, straight forward, easy to work with and get it done right!Services: Painting
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November 2022 by sharon johnson
Have had body work done here. Could not even tell there was damage when they got done. Great job.
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November 2022 by Justin Oneal
Great place they do not over charge and the staff and workers are all very helpful and friendly.
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May 2022 by David McDonald
This business must only have one person who can do state inspections. The last 2 times I went there to get my car inspected he was either at lunch or on a call. The first attempt I went back a third time, waited about 15 minutes and then my car was inspected. The second time for a different car after being turned away twice I went somewhere else.
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May 2022 by Billy Crystal
Worst most expensive towing I was ever forced to have
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March 2022 by Jerry Campbell
Excellent work reasonable prices, friendly workers. I highly recommend them.
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September 2021 by zrexrob
Well I have to say these guys are the best!!! We were wrecked out on I-81 and they showed up like the military was called in. Every ones of there guys are top notch, super friendly and thank you!
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September 2021 by Jacob L
great place, they helped my Nana when another place tried to screw her over.
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July 2021 by Tanya D.
Unfortunate for me I left my vehicle at the shop to have damage repair work done at one end, and got home to find damage at the other end with an attempt to cover it up with paint. Fortunately I had recently taken a picture of the very area that was damaged, proof there was no damage before it went to the shop. Advice, PLEASE TAKE PICTURES OF YOUR VEHICLE BEFORE TAKING IT TO HAVE BODY WORK DONE
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June 2021 by Rick Forney
Clean , Spot on diagnosis . Helpful fixed problem .