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November 2023 by Brandi Strange
Rented 17 bikes for a group. One kids' bike broke in the first mile of the trail. He struggled through until we found someone with an Allen wrench to fix it. (5 miles later) (Wrecked twice because of it & covered in bruises..... Piece broke off above the front wheel, lodging into the wheel which threw him over the handlebars, then the handle bars came undone so were constantly moving while trying to go...) When we returned they were apologetic but didn't offer any discount.Were extremely unorganized. Every time my husband picked his bike, they took it & gave it to someone else.The shuttle van driver was extremely nice & held a decent conversation with us. However, our group was mixed with other groups.
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November 2023 by Areia Rosenbalm
First time ever going in here absolutely loved it. My son four he rode in a cargo and had a blast. The views the views was amazing. It’s a great thing to do with friends and family Highly recommend
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November 2023 by Montana Stewart
Awesome bikes. Very well customer service. Very well maintained. Best experience ever! Other bike shops should learn from these guys. My family will be back very year. Highly recommended
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November 2023 by Petie Pavusek
Not only did Creeper Trail Bike Rental and Shuttle Service get us in last second due to unforeseen circumstances, they were super welcoming and wanted to make sure everything was right before we took off. Along with this we were needing a tag along cart for our dog and they had it ready to go once we got there! The gentleman who got us set up and checked in was super friendly as well! I highly recommend this place one for the staff, and two for the price. All is super fair and put together very well before you take off!
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November 2023 by Fübar
Creeper Trail Bike Rental Team is the best place on the Mountain for your bike rental needs. Great bikes and services from the staff here. Would recommend anyone in Damascus wanting to ride the bike to stop into this shop for all of your needs. Would highly recommend- Thanks- St. Joseph
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November 2023 by Rob Heffernan
Do NOT rent bikes from here!Me and my wife rented from them on our first trip to the Virginia creeper, upon arrival we were very shocked and disappointed at the rental bikes. They werent just very old and in extremely poor condition but they were very low quality dept store bikes to begin with. We stopped at the other location to switch bikes since both bikes were in such disrepair only to find that ALL of their bikes are old cheap and broken. To be specific we experienced broken shifters, mismatched tires, and malfunctioning brakes not minor issues. Although the employees were very friendly, I would say the owner should be ashamed, his business is misleading at best, borderline negligent and dishonest. The rental bikes we saw from the other companies were much newer and nicer. We loved the trail but the experience was unfortunately compromised by this company.
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November 2023 by Areia Smith
First time ever going in here absolutely loved it. My son four he rode in a cargo and had a blast. The views the views was amazing. It’s a great thing to do with friends and family Highly recommend
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November 2023 by Monica Lee
This was our first time on the trail. The staff were very friendly and helpful. We had a great time.
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November 2023 by Christina Ortiz
Our experience with the Creeper Trail Rental started out fine. The man at the desk was friendly and helpful. Unfortunately the 30 minute ride itself was pretty awful. It was our first time doing this & it’s something we had wanted to do for a long time but other than YouTube videos about the trail we didn’t know much about the shuttle up there. The driver made the entire ride awkward because he didn’t say anything. It would have been nice for him to at least be a little bit friendly and tell is what to expect or some type of communication. Instead we just hopped in the van and sat there in silence. We started the ride off by not following the other vans & a few minutes later realized we had to pick up 3 people in the Food City parking lot. Again, he didn’t say anything and it would have been nice if he said ANYTHING at all. Even just a quick “hey sorry guys we have a short pit stop to get some people.” The van has 4 rows plus the driver/passenger row and we were sitting in the back. Even with the beautiful October weather the van itself was stuffy and hot with the sun coming through the windows but no airflow since the windows didn’t open. When I asked if he could please turn the air on he did but didn’t say anything. At some point someone in the front asked a question and the driver did answer but it was hard to hear what he said. It was something about needing to be careful in a certain area on the trail. It would have been nice for everyone to hear that especially since I had kids with me. But nope! The drivers bland, mute personality made for an unpleasant and unprofessional shuttle experience. I know my 8 and 10 year old could have done a better job communicating with a group of adults than the driver did. When we were done riding our bikes on the trail you end up in downtown Damascus & we needed to return my in-laws bikes to the shop. Since there was zero communication we didn’t know exactly how to get back to the shop so we ended up riding down some neighborhood roads & then did find the shop on our own. A little direction of any kind would have been helpful. There are other companies to choose from for shuttling and renting bikes. We would absolutely ride the creeper trail again but would NEVER go with this company.
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November 2023 by Bird SharkRawr
Every other bike shuttle company can take notes from these guys! The ONLY bike shuttle company I have seen move over on the mountain road for others is Creeper Trail Bike Rental & Shuttle. I will ABSOLUTELY recommend you guys to everyone. THANK YOU. Common courtesy on the road is so rare now, it was so refreshing to see one of your drivers aware of their surroundings and not hold up others yesterday. I wish there were identifying numbers on the vans, I would have identified the driver for proper credit due! So nice!
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November 2023 by Tina Webb
We book thorugh this company every year and they always make it a great experience. They are very accommodating, friendly and helpful. Great people!!!! Don't try any other Company!
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October 2023 by Kevin
Dropped us off at Whitetop with a broken seat they promised to fix before the trip. No cell service, had to go 17 mi standing on the pedals and walking the bike. The tool kit did not have a basic allen wrench to tighten the seat, which was locked in a 45 degree angle, causing you to slide off the back. The final miles were especially torturous. Contrary to the web site, the bikes are not "meticulously maintained" and the tool kit doesn't have the most basic tools. When I eventually made it back to the shop, they did very little to work with me, and no one has responded to email. If you rent from them, be sure to check the bike thoroughly before it is loaded, even if they promise to fix something before the trip.
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October 2023 by Kevin D.
They promised to fix a broken seat before the trip but did not. After they dropped us off, I saw that the seat was locked in a 45 degree angle, so when I tried to sit on it I slid off the back. It was impossible to sit on that seat. I tried to adjust it with an allen wrench from the tool kit but there was no wrench. There was no cell service so I had to make it 17 mi standing on the pedals and walking the bike. I'm 62 and not an avid cyclist so this was very hard for me. The last 5 mi were especially tortuous. When I finally made it back they did very little to work with me and were rather dismissive. Be careful renting from them. Check your equipment thoroughly because they may not, even though the web site says the bikes are "meticulously maintained."
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October 2023 by Alexia Hines
Showed up early for the bike shuttle. Brought our own bikes and asked if they could tighten a loose piece on our handlebars- Jessie ended up spending over an hour taking our bike apart to fix it! Everyone was so kind and easy going - it was such a wholesome experience even before we hopped on the shuttle/trail.Talking with Abby and the crew felt like bantering with old friends while we watched Jessie work his magic on our bike.Charles was our driver on the way up, he shared funny stories and answered questions. The drive up is about 35 minutes and very curvy. Usually I get nauseated from curvy roads but Charles took each turn with care and we ended the ride smiling and ready for adventure.Thank you all at Creeper Trail Bike Rental for making our trip magical!
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October 2023 by Ron Higdon
Great experience from start to finish. The staff was friendly and helpful. We rented our bikes and did the shuttle ride from Damascus to White Top. The staff made sure the bikes fit us well. The shuttle ride was pretty uneventful considering the very curvy road. We thoroughly enjoyed the ride and will definitely use Creeper Trail Bike Rental and Shuttle again and would recommend them to others as well.
