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“Great reliable fast service. A bank that gives you flexibility and requires 25 dollars to open a checking account. They offer loans, mortgages, cashiers checks as well as lots of off site ATM'S readily accessible and spread throughout the city of Danville Va to help make banking easier also online shop to keep track of day to day purchases and balance. Friendly helpful staff.”
“I had an amazing experience setting up my bank account thanks to Krystle! She was incredibly friendly, welcoming, and professional from the moment I walked in. Krystle was very, very, very, very knowledgeable and made the whole process smooth and easy. She explained everything clearly, answered all of my questions with confidence, and made sure I had everything I needed before I left. It’s rare to come across someone so helpful and thorough—She truly went above and beyond. Thank you for the outstanding service!”
“Today was the best experience I have ever had with URW. I had did a loan application online today around 10:30 and within 30-45 minutes Daniel Epps was calling me to get everything set up and by the end of the day the loan was squared away. By far the easiest process I have ever dealt with a loan. Thank you, Daniel, for making it so easy!”
“Great service, the tellers are always willing to help and will do their best to serve current and new customers. It's like have a personal banker with you all times”
“I am so impressed with the improvements Carter Bank has made! I can honestly say as a former Branch Manager, walking into a branch is a whole new and improved experience! I had the pleasure of opening a new account with Crystal Wise today at the North Main branch in Danville. She was professional as well as thorough. Crystal suggested a checking account that draws interest the only requirement was a direct deposit! Awesome!”
“I love the customer friendly banking hours. It never made sense to me that most financial institutions were only open Monday-Friday, 9-5, right when just about everyone else was working too! Carter Bank also has a very user friendly mobile banking app, just in case the expanded hours aren't quite enough for your busy schedule.”
“I do most of my banking online but the few times I have gone into this branch have been wonderful. They usually have enough tellers workers so the wait is reasonable and all the tellers are nice.”
9AM - 5PM
125 Collins Dr, Danville
Banks
“Busy as this place seems to stay; everyone here has a very pleasant attitude and demonstrates that line between personal and professional with authentic professionalism. While waiting is no fun for anybody; at least they know how to do their jobs properly.”
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“I can’t say enough great things about Sarah Barker, a relationship specialist at Valley Star Credit Union in Danville. After my own bank didn’t offer the services I needed, I went to several others that did offer it over the past few days and unfortunately I needed an appointment next week, as they were all understandably short staffed due to it being right at Christmas. It’s the Friday right after Christmas, so I knew it was going to be difficult to find anywhere that was able to get me all setup without a prior appointment.
Sarah greeted me immediately and didn’t hesitate to help me with everything I needed, and did it all quickly, yet also thoroughly, before her next appointment arrived. She never mentioned it, I just asked because I didn’t want to put her behind. She could’ve easily said I needed to make an appointment, which I would totally understand, but she went out of her way to help me today. She was extremely knowledgeable and so kind and compassionate to my situation.
Service like this doesn’t exist anymore period, and certainly not in Danville! I left feeling like I had a new friend I could trust and that’s just unheard of, especially these days. I also met with her supervisor who was also very helpful and knowledgeable. Ms. Sarah definitely needs a promotion, raise or some kind of recognition because she went above and beyond for me today and I also witnessed the same care with the client she had before me. You can tell she really cares about her clients, which is kinda crazy these days because most people are just there for the paycheck. I will definitely be coming to her for all of my banking needs from now on.
In a time where we don’t expect much from anyone anymore in customer service, she blew me away, truly the best experience I’ve ever had in a bank in my entire life. Valley Star, you have a gem with Sarah! Don’t let her get away for sure!
Thanks again for saving me today Ms. Sarah! Your kindness and compassion means so much more than you know. I was extremely lucky walking in today to meet you. You’re awesome! Happy Holidays!
- Ashley M.”