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“I love going to Atlantic union bank.when I go there the people there treat you like you should be treated. They talk to you. They listen to you.They make you feel like you are somebody .They are very polite and I've never nothing negative from any of my visits there.Hope to have a long relationship with this bank. I'm sure I will because I've got accounts with this bank and one of them is my retirement and that's going to be in november of 2027.”
“I was struggling with getting my business account linked with my personal and savings account, Kelly Garcia (new Manager) stuck with it until she got it, then called me later to ensure that everything was fine, that's impeccable customer service!!”
“I went in today to open a savings account. Voinda was efficient, friendly and courteous! The day after a holiday is always busy, but everyone was happy and smiling!”
“Great service, the tellers are always willing to help and will do their best to serve current and new customers. It's like have a personal banker with you all times”
“I give Michelle Simms a five star due to her excellent customer service from beginning to the end. I already loved URW but she put the cherry on top. I will recommend others to her.”
“I can’t say enough great things about Sarah Barker, a relationship specialist at Valley Star Credit Union in Danville. After my own bank didn’t offer the services I needed, I went to several others that did offer it over the past few days and unfortunately I needed an appointment next week, as they were all understandably short staffed due to it being right at Christmas. It’s the Friday right after Christmas, so I knew it was going to be difficult to find anywhere that was able to get me all setup without a prior appointment.
Sarah greeted me immediately and didn’t hesitate to help me with everything I needed, and did it all quickly, yet also thoroughly, before her next appointment arrived. She never mentioned it, I just asked because I didn’t want to put her behind. She could’ve easily said I needed to make an appointment, which I would totally understand, but she went out of her way to help me today. She was extremely knowledgeable and so kind and compassionate to my situation.
Service like this doesn’t exist anymore period, and certainly not in Danville! I left feeling like I had a new friend I could trust and that’s just unheard of, especially these days. I also met with her supervisor who was also very helpful and knowledgeable. Ms. Sarah definitely needs a promotion, raise or some kind of recognition because she went above and beyond for me today and I also witnessed the same care with the client she had before me. You can tell she really cares about her clients, which is kinda crazy these days because most people are just there for the paycheck. I will definitely be coming to her for all of my banking needs from now on.
In a time where we don’t expect much from anyone anymore in customer service, she blew me away, truly the best experience I’ve ever had in a bank in my entire life. Valley Star, you have a gem with Sarah! Don’t let her get away for sure!
Thanks again for saving me today Ms. Sarah! Your kindness and compassion means so much more than you know. I was extremely lucky walking in today to meet you. You’re awesome! Happy Holidays!
- Ashley M.”
9AM - 5PM
141 Westover Dr, Danville
Banks
“I recently had a meeting with Ashley at this location regarding my aging mother’s account. She was extremely helpful and kind. I could have not asked for a better experience! As a matter of fact, all of the tellers, both at this location and the branch on South Main Street, have been wonderful! This is a wonderful hometown bank!”
9AM - 5PM
3060 N Main St, Danville
Banks
“I am so impressed with the improvements Carter Bank has made! I can honestly say as a former Branch Manager, walking into a branch is a whole new and improved experience! I had the pleasure of opening a new account with Crystal Wise today at the North Main branch in Danville. She was professional as well as thorough. Crystal suggested a checking account that draws interest the only requirement was a direct deposit! Awesome!”
9AM - 5PM
903 S Main St, Danville
Banks
“I love the customer friendly banking hours. It never made sense to me that most financial institutions were only open Monday-Friday, 9-5, right when just about everyone else was working too! Carter Bank also has a very user friendly mobile banking app, just in case the expanded hours aren't quite enough for your busy schedule.”
“Great branch to go to. I needed assistance with finding something using my mobile app. The customer service representative took the time to walk me through how to find it. I was in drive through, worried about holding up the line, her concern was helping me find the information I needed. I was truly impressed and grateful. I wish I would’ve listened closely for her name because she was awesome.”
“Great Staff inside. I've banked with them the last 25 years after they bought Eachovia. Always good Customer Service, and a Great Fraud Alert System if something seems unusual with your Account.”
9AM - 5PM
125 Collins Dr, Danville
Banks
“Busy as this place seems to stay; everyone here has a very pleasant attitude and demonstrates that line between personal and professional with authentic professionalism. While waiting is no fun for anybody; at least they know how to do their jobs properly.”
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“I believe the woman who helped me was named Crystal? AMAZING! She was professional the entire time, informative, left nothing out, and treated everyone with kindness and respect. Her coworkers on the other hand were of no assistance. When I walked up to the counter I was greeted by nothing but eyes and my girl Crystal was the only one who spoke. It wasn’t until I said I was creating an account that good old Joey (who almost made this review go left) offered to assist me. Crazy how that happens. And no the nice African American lady did nothing other than witnessing and staying silent (not a good look when handling money I might add). It wasn’t until Crystal handled everything that I even heard from the manager. So in my eyes if you’re gonna come to set up an account CRYSTAL is an amazing choice. She was fast, professional, considerate and kind. And that is what grows businesses in these times. Not how you look at work. How you make people feel.”