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December 2022 by Lisa Haith
I’ve visited this location multiple times to cash checks of make deposits and I’ve never had an issue until today. The manager a short lady with dark hair basically insinuated the check I was depositing from an Insurance Company was not legitimate, that it could have a stop payment on it then she proceeded to say it’s at her discretion. I explained to her if she had doubts she should have asked for documentation which would have been contact info she could have called and had verified in minutes. After providing proof of the documentation she eventually at her discretion went and verified it. I’m sure this situation could have been handled better and perhaps more professionally. The way she looked at me when I encouraged her to call the number and the look I received when she came back and said she spoke with someone who verified it. She went on to say she wrote their name on it . I will NEVER return to this bank . Her demeanor, body language and the way she lied and made up reasons to not deposit my check was ridiculous. I’ve had an accountant over 15 years at a Carter Bank & Trust and if this is how she treat’s account holders I’d rather never return to this location. I felt discriminated against . Very disappointed in her conduct.
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August 2022 by Sherry Brown
Customer service is excellent
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October 2020 by Diane Wright
I love the customer friendly banking hours. It never made sense to me that most financial institutions were only open Monday-Friday, 9-5, right when just about everyone else was working too! Carter Bank also has a very user friendly mobile banking app, just in case the expanded hours aren't quite enough for your busy schedule.
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March 2020 by Ashley Lynn
The drive through lady was very nice and made the experience the best.
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February 2020 by Sherita Howard
Very good customer service!
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October 2018 by Kelly McMoore
Need to get up to date
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April 2018 by Joseph Dawkins
Great service to call and come in at service hours,but if you do not have not enough currency to put in a wrap, they will not accept it when you want to put it in your savings account or checking.
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November 2017 by Linda C Luck
I go there most of the time.less waited in line
