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January 2024 by Faye S.
I've been to several Sam's but hands down, this is the best one in my opinion. There's plenty of parking spaces available, which is nice. The parking lot is also clean at all times. The greeters are friendly and polite. The other employees are also friendly and helpful. Several actually became our friends! Lol The aisles are big and clean. It's never crowded and I find it relaxing walking through them. It's also nice that we know where everything's located by now. We use the Sam's " Shop and Go" which is awesome! We never stood in line to check out. Talk about convenience! We also get our gas here whenever we shop. The price's cheapest around VA and NC. We live in NC and only 12 miles away from VA. All in all, our experience's five stars!
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August 2023 by Michael S.
We buy our meat from either here or a local butcher shop. They almost always have a good selection, and the steaks are nice and thick. Plus, I can always pick up a good-sized brisket here to smoke.Of course, who can resist getting a package of 200 rolls of paper towels at the same time The store is always clean, and even though employees all seem to be at the front, they are polite and helpful if you need them. Plus, a buck and a few coins for a dog and soda is a steal all day long.Finally, if you don't use the app to self checkout and skip the line, you need to really rethink that. It's DA BOMBThey lost a star because too often they have issues with the food area, such as broken drink machines, no cups, no lids, etc.
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February 2023 by Jenny P.
We bought a flat screen tv online and paid for it to pick up in the store. It was quite larger than our current tv, so we also bought a larger cabinet for it as well. We live about 40 mins away, and my husband borrowed a special van to pick up the tv since it isn't supposed to lie flat. He was on the way to pick it up when he gets a message that our tv is out of stock. When he arrives at the store, he is told that they already sold the last one that they had in stock, and the only one available is the floor model. So they sold the TV that we paid for! They did not put it aside as they should have, but they sold it to someone else. The floor model comes with no warranty! We don't even know if it has fallen over, or been messed with.The only thing they could offer us was 10% off the next size down. 10%? That's pathetic! We discovered that there is another one in stock over an hour away. Will they ship it to us? Of course they won't! We are supposed to borrow the van again and spend another day off work trying to drive out of town to pick up a TV that was supposed to be waiting for us.The lack of customer service from the manager here is absolutely disgusting! BUYER BEWARE!!!!!!
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December 2022 by Ashley S.
We have had a Sam's club membership for a few years now, mostly for the savings on gas and OTC medicines. I ordered a couple of Christmas gifts for store pickup the night before Christmas Eve, and they were ready at least half and hour before the pickup time I selected. It was just as easy as ordering grocery items or household goods. This was very helpful in our Christmas shopping, and I will definitely look for gifts from Sam's club in the future! (The $4 pickup fee is a lot less than shipping I have paid when shopping online at many other websites. It's annoying to pay a fee, but theirs is affordable compared to others.)
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April 2021 by Doug W.
Sam club is good, but the food cafe workers are ratchet. They had attitude with my family, rolling her eyes and smacking her lips. She trie pay stupid like she couldn't hear. And then got rude. If it was up to me she would have got fired on the spot. They used to have good works but they haven't went and hired some hood boogers.
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December 2020 by Jen H.
Not good at all. This is the worst Sam's Club ever. They don't carry as many products as other locations and the counter staff are just rude. Also, the gas prices are no cheaper than other local gas stations and today when I called no one answered the phone. Very poor customer service.
