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February 2024 by Dawn Hankins
I just spoke with Danielle in customer services. She was the kindest, most knowledgeable person I have spoken with in a long time. Great job Danielle and thank you so much for you assistance ??
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February 2024 by Jack Grey
Stock appears to be normal levels with no crowding in the store or at the gas pump facility. Some of the stock seems to change, not the standard stock all the time. Can find some things at one Sam's Club and not at another. Mostly self-checkouts.
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February 2024 by Ralph Slade
Fun easy going very friendly help
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January 2024 by Faye S.
I've been to several Sam's but hands down, this is the best one in my opinion. There's plenty of parking spaces available, which is nice. The parking lot is also clean at all times. The greeters are friendly and polite. The other employees are also friendly and helpful. Several actually became our friends! Lol The aisles are big and clean. It's never crowded and I find it relaxing walking through them. It's also nice that we know where everything's located by now. We use the Sam's " Shop and Go" which is awesome! We never stood in line to check out. Talk about convenience! We also get our gas here whenever we shop. The price's cheapest around VA and NC. We live in NC and only 12 miles away from VA. All in all, our experience's five stars!
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December 2023 by Karen Perry
I found everything on my shopping list & was pleased with the prices. I went early in the morning & it wasn't crowded.
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November 2023 by ECU PirateBoy
Customer service here today from Brad was excellent. Bought (100)+ boxes of holiday candy and they handled everything from start to finish including loading it in my car. Store was clean and well organized. I'll be back
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November 2023 by zuutalore
I live in Maryland and visit my father frequently. He lives in Danville VA . Takes just over 5 hours driving to get to Danville VA. I have a Costco membership and a BJ’s membership. I purchased a membership for Sam’s club because Sam's club is the only game in the town of Danville VA. Now I have 3 membership to big box bulk stores.I decided to visit Sam's club in Danville last weekend. I didn’t know what to expect. Usually Costco greets you and BJs does as well and employees of them are happy to see customers as we are all paid members to shop there. My two brothers and myself walked in right around 11 am. We decided to purchase a few pizzas from the cafe and a few hot dogs. No problem with the hot dogs but the cashier Tiara informed me that the pizza I was requesting couldn’t be made. We wanted a combo pizza and a pepperoni to go. She was nice enough to tell us they couldn’t make the combo pizza at that time. I was willing to wait and shop longer. She kept pointing out on her paper with the scanner gun that they could only make cheese pizza and pepperoni pizza at this time. I think she was upset more than me that she couldn’t provide what I wanted for us as we have expectations as membership customers. Though there were slices available for combo pizza and what looked like a pepperoni and bacon pizza. I really wasn’t given a reason why the cafe could not prepare the two pizzas I was requesting. I’m not sure if the reason was the cafe being understaffed or that they were not prepared with the ingredients. I did ask Tiara for her name. She was nice and gave it to me. In no way is the cashier responsible for what the cafe cannot produce. I’d like to get a combo pizza and compare it to what Costco used to make. I understand that cheap eats are cheap and should not mean less quality but the two pizzas we did purchase lacked sauce . We will give it another try this upcoming weekend and I will submit an updated review.
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November 2023 by Edward Dalton
Never go to Danville store..waited 40 minutes they called for associate 5 times then called supervisor she came looked over their then turn went the other way..2 more ppl was waiting..so I left . will not be going back....
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November 2023 by Stephanie Slatoff
Sam's needs to hire more help for the food counter. 1 person shouldn't have to do it all!
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October 2023 by Scotty Bennett
Great gas prices plus a car wash to boot two things at once, it don't get any better
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October 2023 by Medure Hatchett
I love shopping at Sam's Club. You can buy in bulk and save money.
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October 2023 by Denyse Claude
I called and left a message about making an appointment. The recording said someone would call back. No one did. I tried calling 3 more times at later dates. All 3 times the mailbox was full and I couldn't leave a message. My last call was someplace else. They answered the phone and scheduled my appointment. This is horrible customer service. I called because my old glasses broke and I need new ones A.S.A.P.
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August 2023 by Robin R
Very clean, did not stay long because it didn't have a liquor dept. Did offer wine but wasn't looking for it. It has many good deals and friendly helpful staff
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August 2023 by Michael S.
We buy our meat from either here or a local butcher shop. They almost always have a good selection, and the steaks are nice and thick. Plus, I can always pick up a good-sized brisket here to smoke. Of course, who can resist getting a package of 200 rolls of paper towels at the same time The store is always clean, and even though employees all seem to be at the front, they are polite and helpful if you need them. Plus, a buck and a few coins for a dog and soda is a steal all day long. Finally, if you don't use the app to self checkout and skip the line, you need to really rethink that. It's DA BOMB They lost a star because too often they have issues with the food area, such as broken drink machines, no cups, no lids, etc.
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July 2023 by Thee Absolute
The company itself is great. They don’t really follow policies and procedures really like they say so. The store manager is the devil herself and is very full of herself and the staff under her are not that competent either and lots and LOTS of favoritism. The pettiness and the disrespect is wild. Too many egos and not enough checks for that. The appreciation is not there as it should be. Continuing to shop there is a just but dealing with the management and some of the workers a big downfall.
