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May 2023 by J S
This is not a reflection on the branch, but a HUGE complaint about the parent company. The customer service over the phone is ATROCIOUS. I have had 3 separate occasions of fraudulent transactions since it’s become Truist. Every time I call I have to give all my personal information to at least two different people who mangle the English language. I’ve spent hours on the phone in the last year trying to get my money right. I am absolutely insulted with the way I am treated as a customer.
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February 2023 by Samantha Dunnavant
The ATM works great if you need to withdraw cash. Banking business here requires you to pull strings and do most of the work online yourself or seek help from other branches. The people are nice and wouldn't leave a bad review on only a few mistakes. It's a chore to be a customer here.
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July 2020 by Lisa Lloyd
Worst customer service that I have ever seen
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November 2019 by Tim Hooper
Wonderful team! Always a great experience!
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May 2019 by James True
I normally do not post a lot of things but this is ridiculous. I walked into a BBT bank in need of some change. The older lady behind the counter said " Can I help you? " I responded I would like to get some change. Her response was "do you have an account?" To which I responded " No, I don't. " " We only do change for customers. " I was shocked that an institution that is supposed to be based on customer service refused to give out change for a couple of twenties because I was not a customer. Well I can say that after such an experience I am not and never will be a customer. I understand that this means absolutely nothing to BBT as I am far from wealthy and the non existence of my future account will not affect them at all but hopefully other will think of the lack of customer services they provided to me in the future.
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June 2017 by Regina Eppars
All of the tellers at this BB&T branch are very helpful and knowledgeable.
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January 2017 by Marquay Gough
BEST BANK EVER!!!😊
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August 2016 by 4sct
Only one in line at drive thru and still sat there for 23 minutes.
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June 2016 by Shawn Miller
Great bank to go to
