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October 2023 by me me
There is no option for 0 stars, otherwise, that is what I would rate this business.I had an accident with my travel trailer (front axle and scissors jack damage) on June 27th, travelling home to PA from NC. The tow company said they were taking it to a place "that could fix it", but didn't tell me that it was their sister business. In July, I was told that they were still trying to figure out whether they could fix it, but thought it should just be totalled because they said the frame was bent. The frame isn't bent, the shackle is twisted a little where it meets the frame. The insurance adjuster insisted it could be fixed.As of the first week of August, I hadn't heard anything from the shop, so I called to check the status of the repair. The guy I was working with prior (Ken) had quit his job and gotten another one, and the new guy (Andy) was not up to speed on my RV. He said they had told the insurance adjuster the day before that they were unable to fix it. He also said that there was a bill of $218 for them to look at it, and was making noises about storage fees. $218 for looking at it doesn't equate to keeping my camper for 7 weeks. So now I had to get it out of there and find someone who could fix it.The adjuster (Progressive Insurance) sent the shop a screen shot of where he had processed the invoice, but they would not release the RV until they had the check in their hot little hands. The RV was finally released on September 19th, but the shop told the tow company that it could be towed on the rear axle alone (it has 2 axles), so I am now concerned that their bad advice has compromised the rear axle, and am not comfortable that it will be highway worthy now.DO NOT use these people - they were not forthcoming in their dealings with me, and just viewed me as a source for making a quick buck.Service: Car towing
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October 2023 by Sherry E
There is no option to rate them at 1/2 star, so I will give them 1.\nI had an accident with my travel trailer on June 27th, 2023. I called for a tow truck, and the guy who came said he was taking me to a shop that could fix my RV. He didn't tell me that the shop and the tow company were one and the same.\nThe insurance adjuster got to the shop to look at the RV on July 19th, and the shop did not say that they could not fix it on that date.\nFast forward to August 19th - almost 2 months later. The guy I was working with (Kevin) has left his job there, and there's a new guy in his place who is not familiar with the situation at all. I called to see what the status of my RV was, and the new guy (Andy) says that they told the insurance adjuster the day before that they could not fix it. And he said there was a bill of **** *or them to look at it and decide they couldn't fix it, and he started making noises about storage fees; said he had to talk to Kevin to find out what they were going to charge me. For $***, you know they certainly didn't spend 2 months doing anything with it.\nSo I called the adjuster to figure out what they were going to do with it and tell him that Advance Truck and Auto was now saying there is a bill and talking about storage fees. On September 12th, the adjuster sent Andy a screen shot of where he processed the invoice for $*** and told him the check was on the way. Advance Truck and Auto refused to release the RV until they had the check in hand, which occurred on September 19th.\nThe RV was picked up by the tow company on September 21st, but the insurance adjuster told me that it would be transported on a flatbed truck, but Advance Auto told the tow company that it could be towed on just the back axle. My RV has 2 axles, each rated at 3500 pounds, so now I am concerned that their advice to the towing company has compromised the rear axle, and I'm not sure I want to take it out on a major highway and possibly lose the back axle.
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August 2023 by Remy 2BADD
Second year they have inspected my car good customer service thanks again guys got me in and out
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June 2023 by robert ratliff
I have worked with this shop for years, they are very informative and prompt. Ken at the front desk is amazing.
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May 2023 by jordan qayumi
A bunch of thieves, couldn’t fix the truck and asked for double the quoted amount. Called the cops and they said I wasn’t the first one to do so, and couldn’t do anything. DON’T GO HERE UNLESS YOU HAVE YOU DON’T CARE ABOUT YOUR MONEY
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April 2023 by Jennifer Dai
Absolutely fantastic service!! Our car broke down and they were able to get it back up and running in almost no time! We are so thankful they were able to help us out!!Service: Engine repair
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January 2023 by swiet3
I have used this shop for years & it used to be great but the last time my car needed repairs they asked me to have it towed in (which I did). I received a call that damages were from mice in the engine. I got in touch with my insurance company to have the damage covered under my comprehensive coverage. My insurance company said they wouldn't cover the prices of the parts I was charged as they had charged me over dealership prices for name brand parts and after market parts. When I caked the shop to ask about it, they said "we have a mark up on parts". I also asked about charges for replacement of spark plugs & spark plug wires as my insurance said the charges were extensive. I asked the manager to can me back on Monday morning bc he doesn't work on Friday's and never heard back from anyone. Needless to say, I have asked around and will be taking future business elsewhere.
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January 2023 by abdinur morsal
Do not take your truck or trailer to this business. Last week we towed our truck to Advanced Truck & Auto, the issue was only the Alternator belt came out. They quoted me $2398.44 and with unnecessary parts, such as the Fan belt and tensioner, alternator tensioner plus parts on backorder for one week. I decided to tow to another shop that had the belt. Finally, they called me and said we got the belt, we can finish today, and will charge you $787.58 just alternator belt, at the same time they used my old belt, not including parts, I paid $787.58. Again please do not go there.
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November 2022 by Jim Green
94 ranger, manual trans broke down on 95 near here. Called about a timing belt replacement. Was told the job would be $2310 plus parts. Apparently, the business model for this company is to rip off unfortunates who break down on 95 near them and get towed to the closest and about only place near the Doswell exit. I called a subsequent place in Ashland quoted me $700 parts and labor. Even that is a bit high and will have it towed near home in Fredericksburg where my local mechanic will do it for less than 500. this review seems in-line with most of the reviews on this site, I still gave them a call. Glad I just didn't have it towed in.
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September 2022 by Warren Bevacqua
I am giving these guys five stars because they were super easy to work with and incredibly gracious and caring.My family and I went on a vacation to Virginia Beach and just happened to break down outside of Kings Dominion. They towed us to this truck company to fix my RV and they worked very diligently for a week to get us back on the road. unfortunately the damage was too extensive and we had to return home via another way. The staff stopped whatever they were doing to help us get out within that week putting every other customer on hold just to get us moving. fast forward I am now down here in early September picking up my RV after they were able to fix it completely. we were from Pennsylvania and they could’ve easily taken advantage of us and overcharged us on the repairs however they worked extremely hard to make it incredibly affordable so as not to take advantage of us. If I lived in this area I would exclusively use this company to service my RV. I will say the only drawback is that they are slower than most other shops but that has to do with the fact that they were having trouble finding reputable service technicians over the summer. If you were in the Ashland Tazewell area and have a truck or an RV I would definitely check these guys out. They are fair, considerate, diligent and will not take advantage of you at all. They are not the fastest shop in the world, but they are the most diligent and caring towards their customers. They deserve a five star rating. I am going home very happy with the service that they provided.
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September 2022 by Claus Sorensen
Do not, I repeat do not do business with these people. I broke down in Doswell and found out I needed an engine. They had my van for over 2 months and we're never able to get it running. In the mean time I was stuck in the middle of Virginia without transportation. They never once called me to inform me of any progress. I called them every day almost begging them to make every effort to get me back on the road. I spent thousands of dollars in hotel and cost of living expenses. in the end I abandoned the van and purchased another vehicle. This was absolutely the worst experience of my life in terms of mechanical issues. These people are very amateur, they can't keep good help, and their mechanical skills are nothing more than parts changers. They're very predatory and price gouge above, and look you right in the eye and lie through their teeth.They lack any empathy for their customers and should absolutely be ashamed of their customer service. Take your vehicle to Ashland, or anywhere else. Buyer beware!!!Service: Auto engine diagnostic
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May 2022 by William B.
We broke down on our way up to Lancaster and these guys went above and beyond to get us fixed up right, and even though the job took longer than they anticipated, they honored our invoice and made sure it was done right. A truly honest, hardworking mechanic shop. I highly recommend Advanced, they'll treat you well!Service: Engine repair
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April 2022 by Michael Connors
This company is a scam stay away scam alert look at his reviews he has my brothers truck for over five months and did not fix this truck tried to charge him $5000 right now for a truck that is not even working started off as a low quote and then escalated to $5000 right now and he does not know what the problem is has the truck for over five months in his yard and every week saying that he does not know what is wrong this is a complete scam if you have a look at his reviews you will see please do not be the next victim we are bringing this company to court please email me if you are interested in also bringing this company to court thanksService: General repairs & maintenance
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March 2022 by Moustapha Diop
This place is very bad place every day they say something else in my truck be there for two weeks they rebuild the piece I need without telling me and charge almost 7500 hundred dollars for the radiator and EGR cooler which is for rebuilding this is crazy
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January 2022 by Andrew Resch
gave our truck a ETA of being fixed and back on the road on by 12pm and we were on the road again by 11:53pm
