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February 2024 by Debbie Hull
Very experienced compassionate love these ladies so good at what they do..
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February 2024 by Lauren Meiggs
I took my cat, Lucinda, in for surgery after having a CT scan and an Ultrasound performed by them prior to her surgery date to ensure that she was a good candidate for her adrenal gland tumor removal surgery, which was causing her to have low potassium. She was doing so well with her potassium supplements I was giving her at home as directed to my local vet, and was her old self prior to taking her to that place. I drove 2 hours to get her there by 8 am. They assured me her labs were to be drawn prior, and they would call me after surgery so I could pick her up by 4. At 10:30 I got a call saying my cat was coding and the girl on the phone said they had “pushed potassium”. She died. I went right back and got there 2 hours later. When I got there I was met by the surgeon. I asked about the potassium. She insisted that she had calculated the bolus of potassium correctly. I asked about the infusion rate and she said “Oh yes it was correct” She denied that they had pushed the drug when I told her what I was told. I’m a nurse and I know how dangerous potassium iv can be and how careful you have to monitor things while you’re administering the drug or it will cause asystole! It cannot ever be pushed directly. I questioned the fact that she was on a potassium drip and died, never made it to surgery, which I could have understood better as a cause of death through surgical risks complications, but they never started. The vet insisted that had “nothing to do with it” and said it would not give me comfort to have a necropsy but the other doctor had offered to do it. I surely didn’t want them to cut up my cat. I said, “ Don’t you think the fact that her heart stopped while on a potassium drip is related?” Then the vet insisted that my cat “may have had cardiac issues”, or internal bleeding before the surgery but they did an $1100 CT scan prior to the surgery. I mean, surely they could see some abnormalities then. It was obvious there had been a problem with the potassium drip which stopped her heart. I call it grasping at straws, and other things I won’t say here. The bottom line is that I’m upset at this point mostly because the surgeon simply denied any responsibility. If I had not been a nurse and understood labs and medications, and physiology that may have worked. But I am, and I asked questions. It’s not like I was threatening a lawsuit! I just wanted to know how this happened! She simply emphatically denied any mistakes. I guess I was supposed to just accept it. But Lucinda was dead. I have been distraught over this whole sordid affair, and it has made me wary about trusting anyone in the animal medical community. They had no qualms charging me over 800 dollars for this, in addition to a total of $2000 for the CT and Ultrasound I had already paid them to ensure my cats safety prior to the surgery. The bottom line is you can’t trust people who cannot admit errors, it leads to incompetence. I’ve seen enough of that in the medical community. Afterwards I waited in the lobby with my Lucinda brought to me in a paper coffin, then 20 more minutes while they sorted my bill. I was crying my eyes out. A stranger in the lobby started crying and gave me a hug I was so upset. My cat suffered. I hate that I entrusted my beloved family member to someone who doesn’t have the courage to admit there was a mistake, whose sole answer was based on CYA. I’m sorry but a mistake I can forgive and work through, a lie I cannot. I have been Lucinda’s voice, and now I will let it go and let Karma do her thing. I regret that I left my precious girl there and promised her it would be ok. I am so sorry I let this happen. Be careful who you trust with your loved ones people.
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January 2024 by Carrie Ashley
Such kind caring wonderful people work here! Thank you for taking care of me and my baby on Dec 8. Even though I wasn’t their regular customer, they showed me and my Prissy girl warmth and love during hard times. Thank you so much!!
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January 2024 by Leo Lion
Kind, friendly and considerate staff. They seem to genuinely care for the animals. Pricing is way better than anywhere else I've found. Also very well kept, very clean. I'm taking all my animals here from now on.
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January 2024 by Walter McGrady
Took great care of our pet.
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January 2024 by Mel Tolbert
Appreciated the personal attention given to my dog Winston.They showed that they not only were very compatant in their veterinary skills,but also understand that pet owners want to build relationships with the folks who care after their best buddies.
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December 2023 by Tammy Shifflett
I have received excellent care for my Australian shepherd Brock. Love the grooming service & reasonably priced. Love the atmosphere & customer service & the Dr.'s. I would recommend. Thank you.
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November 2023 by Monica Allen
I took out doodle, Salem for her first visit today and everyone was AWESOME! Dr. Cook was so sweet and caring and put Salem at ease. So happy to have Community Animal Hospital in our lives.
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November 2023 by Google user
I took out doodle, Salem for her first visit today and everyone was AWESOME! Dr. Cook was so sweet and caring and put Salem at ease. So happy to have Community Animal Hospital in our lives.
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October 2023 by L L
My puppy had an emergency and they took her right in. Absolutely caring and concerned about his well being.
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October 2023 by karreenna
EVERYONE WAS SO NICE AND WELCOMING. THEY WERE GREAT WITH MY PETS
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September 2023 by Carrie Whitaker
We have always received the best care for our Maltese here! Your fur baby is in excellent hands with Community Animal Hospital
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September 2023 by Cathy Stanley
Called them desperately seeking some prescription cat food that my usual vet had run out of and had on order. My vet offered to send the Rx and I was willing to drive out of town. They cared nothing about the health of my cat—they refused to sell me the food even with a prescription I’m an emergency situation because I am not a regular client. If they care so little about an animal and a concerned owner I am glad I am not a client of this business.
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September 2023 by Chris Spradling
The BEST place for pet health and care in the New River Valley. Staff are courteous and well informed plus new facilities are rocking!!! Drs. Nightingale, Cook and Gonzales are tops! Support staff are incredible.
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September 2023 by Wendy Wilson
Always pleasant and willing to explain.
