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February 2024 by heather francis
Absolute worst location for prescription services. The people are friendly but drive thru is never open. Going inside you're guaranteed to wait 30 minutes standing in line.
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January 2024 by Justan Bland
Extremely terrible pharmacy customer service is trash. I had my prescription put in hours and was patient and understanding with them. They are not on top of what they are doing in there. The pharmacy needs work bad.
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December 2023 by Nicholas Coalson
If I could give them a 0 I would
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December 2023 by April Asbury
Pharmacy is seriously understaffed. I tried moving my prescriptions to this CVS, but it's just as likely to close, shutter the drive-through window, or have a line going halfway down the store while the two overworked employees try frantically to serve everyone. Hire people, CVS, and pay them fairly, because the cost-cutting skeleton crew you've got now is unworkable. Terribly mismanaged, like the one in Pulaski, understaffed with poor communication. ETA: It's Monday and they're closed again. Surprise.
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October 2023 by Regina White
The pharmacy workers are rude and it seems like every time I go to pick up a prescription the pharmacy is closed.
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July 2023 by Lisa Cooper
I've been waiting on my prescription for ADHD for almost 2 mths. There is a manufacturer shortage and hard to get. I've been patiently waiting but when I find out others have waited but only a week or 2. When I spoke to pharmacy they said mine wasn't even due. I had to tell them I know have 2 prescriptions waiting to be filled. They should know me by know, I've been going there for 12 or so yrs!!!Called last Saturday and they were closed..,they are coming in late, leaving early or not at all with NO KIND OF NOTICE!!I'm tired of the same excuses..hire another pharmacistDo something to accommodate the costumers, you know..the ones that pay your wages and keep you open!!!
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May 2023 by Ian Moone
I thought this location was a little better than the one in Radford, but no. The pharmacy closes early, if they even open at all, with no notification to those awaiting their prescriptions. They can text when a prescription is filled, but not let you know that they will be closed 5 hours before schedule, so your trip there is a complete waste and you're out of medicine. Horrible!
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March 2023 by Jeff Croy
Won't pharmacy I've ever been to.
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December 2022 by Jessica Reneé
WORST pharmacy I have ever used. The drive thru is closed every single day for whatever reason. Hasn't been open for months. One week they lost my insurance. The next two weeks they lost my medicine. It doesn't matter when your doctor calls it in, when you show up to pick up your medicine you ALWAYS have to wait. I gave them 2 hours to get it together after my doctor called and they were still "working on it" when I showed up. No organization whatsoever. Randomly closes all the time without notice, which is pretty irresponsible when people NEED THEIR MEDICATIONS!!!! Never coming back here again.
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December 2022 by Donnie Dowdy
Store close at 9pm they hade the doors locked at 830pm lazy people
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September 2022 by Peyton DeHaven
I scheduled a covid test here and when I showed up the drive thru was closed due to understaffing (which I totally understand and am fine with normally) so I went inside to the pharmacy and they told me to go back to the drive thru and hit the button. I did that and waited 10 minutes with no acknowledgment from the workers. There was three workers when I entered and no one customers were waiting at the pharmacy and im sure they still had work to do but i wouldve appreciated a "ill be with you in a minute sorry were busy". I ended up driving away without the covid test.
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September 2022 by Imajerk Ilikkit
Every time i come here is excessive wait times and horrible customer service. This place needs new management. Such a joke if you cant get good employees its time to look at the employment not the employees. I absolutely hate coming here my gf goes through them its a disappointment every time
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February 2022 by sue huff
Could use more prompt attention when customers are at the pharmacy counter they just talk they see you standing there but don't get in any hurry to wait on you at all I stood there over 10 min.before I got waited on
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January 2022 by Marlene Smith
I love cvs and doing their surveys and getting coupons.
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December 2021 by Lenard Scofield
It was okay, good.
