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February 2024 by Patrick Werner
I was told by Tyreesha (the employee working) to buy a phone privately from her directly instead of a new phone. She told me it was just as good as a new phone and was unlocked for any provider so I wouldn't even have to use Verizon service. I paid her cash and then found out that the phone was locked and couldn't be used for any service provider ( either lack of payment or stolen or such) Not only did she refuse to refund me my money she has since just ignored my calls.
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May 2022 by thomas peterson
Show up at 4pm on a weekday and the doors are locked even though it's clearly during business hours... fix your hours or hire some people, this is unacceptable
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March 2022 by Goldie Horton
Cayla was the person helping me.She was very helpful and intelligentabout her job. She walked me throughall of my questions. I would give her an excellentrating of a 10. I would recommend this office. Especially Cayla.
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March 2022 by Traci DeLap
The young lady that helped me today was VERY friendly and helpful!
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March 2022 by Stanley Harmon
Love verizon wouldnt trade it for nothing in the world
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February 2022 by Jonathan Flynn
The staff at this store is superb. And verizon cell service is also great. But getting it set up was a nightmare. The employees here bent over backwards to get me set up, and everything is good now, but because of Verizon's inadequate IT remote-support, it took an absurd amount of time. Darnell and Cayla will go way out of their way to take care of you, it's just that Verizon systems aren't doing them any favors. Once you are set up though, life is good.
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February 2022 by David Talbert Jr.
Customer service was excellent handled everything in a timely manner was very knowledgeable and friendly make customers feel welcomed every employee are all great
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January 2022 by Heather Wright
Excellent service. Very professional, knowledgeable, and attentive. Quick service with purchasing and setting up new phone. Highly recommend.
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November 2021 by Trisha Harless
He was very personable and knowledgeable. I would definitely recommend this store. Great experience!
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October 2021 by lesha d
Great customer service. Russell was a great help! We traveled 30 minutes because he was willing to help us out!
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February 2021 by Brenda Brammer
I had a wonderful experience today purchasing my new phone. Darnell was so helpful in helping me and explained features to me. I will come back for any future purchases.
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February 2021 by Reva Hamilton
Tristan was super helpful and very quick as processing my order! Very nice gentleman and very proficient at multitasking.
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February 2021 by Vickie Williams
They told me when I traded my phone I would get 250$ trade in value and my husband would get 450$ trade in plus my would not be as high due to promotions they gave me nothing for my phone 440$ for my husbands my bill went up 150$ I’ve tried multiple times to resolve issues they won’t get in contact with the regional manager named Ryan to help me the guy that sold us the phones made multiple mistakes with multiple people and is no longer there the manager of the store remembers the conversations I had with employee at time of buying because I said we will not trade if we don’t get proper trade in value and my bill goes up he promised it wouldn’t Now 2 months later I am still fighting over it and have heard nothing this is store in Pulaski va please save your time and go to an actual Verizon store like Roanoke not this hot mess here
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January 2021 by thomasa3rd
Darnell was very helpful in changing over to Verizon. Very knowledgeable and offered us the best deals available.
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January 2021 by Shelba Polson
Darnell was very very helpful and considerate and answer all my questions. Would give him a lot more than 10 if I could.